Weeknote 504: Schadenfreude

This week I have learned: it's been a long time since a derby-day victory.that it's surprising to see more suggestions that it's made up than there are directly wishing ill will.we have completed our first major procurement and have found the end-to-end digital business that I've been looking for for years.even UI look and feel … Continue reading Weeknote 504: Schadenfreude

Weeknote 503: levelling

This week I have learned: only when you really start to get under the covers of how your customers live their lives, you really can get to think about how to provide them with better services.And you also need to understand what those services actually are.Going through a really formal procurement process has been at … Continue reading Weeknote 503: levelling

Weeknote 502: presenting

This week I have learned: that we have permission to proceed to the next stage for our transformation project. Numbers and timeframes are the next step.Oh, that I need to find an alternative to calling it a "transformation project". I'm really starting to dislike the term. Answers on a postcard to...I'm increasingly suspicious of organisations … Continue reading Weeknote 502: presenting

Weeknote 499: Back to it

This week I have learned: the restorative power of a good break.that it seems I'm getting the key people onside with the longer term approach.liminal is becoming increasingly important. That chap Roland Harwood is a visionary.Back to the office is not the same thing as back to work. I've never worked as hard as I … Continue reading Weeknote 499: Back to it

Weeknote 493: End of term

This week I have learned: if it looks like a duck, and quacks like a duck...the football stuff is getting nerve wracking.without a massive shindig every year in Barcelona, some companies' business models start to look a bit threadbare.I'm still hiring - 5 days to go...buildings are living, socio-technical systems.a new angle on thinking about … Continue reading Weeknote 493: End of term

Weeknote 492 – housebound

This week I have learned: that a combination of rain and back to back meetings means I've barely left the house this week.there is a fine line between therapeutic and annoying.parent/child relationships exist all over the place. Often switching mid sentence.it's one thing to know what you need to do, but quite another to convince … Continue reading Weeknote 492 – housebound