This week I have learned: whilst there is obviously no causal relationship between me buying a device to open up the skylight in my office, and it raining consistently ever since, it does feel like there is.Teddington Lock last Friday night was like Sodom and Gomorrah. Goodness only knows what the pubs reopening is going … Continue reading Weeknote 491: raining
Category: Themes
There was a full-blooded attack on poor customer service experience yesterday evening on the BBC's One Show Watchdog concession. The gist of the episode was that many organisations seem to be remarkably unwilling to allow customers to use email as a channel with which to communicate, and this results in people having to spend interminable … Continue reading The trouble with being email
This week I have learned: It's time to get a specialist stick to open the office VeluxIt's also time for a Wardley MapShould we stop talking about the future of work, and instead just focus on the future of meetings? That seems to be where most of the problems lie.Sometimes you need to be brave … Continue reading Weeknote 490: melting
This week I have learned: we all need to take a stand.that when events start to reinforce the message that you have been giving, it's not necessarily reassuringthat parakeets appear to have had enough and are now regularly dive-bombing our back windows to a certain death.lockdown continues to take its emotional toll, particularly on our … Continue reading Weeknote 487: facing up to the past
This week I have learned: when I saw a queue of traffic for the first time in months, it felt somewhat sad. I've enjoyed the quiet.the power of a shopping trolley analogy.our new MP is very responsive on Twitter. This is a good thing.I need to think about my corporate "brand". That I know this … Continue reading Weeknote 486: now that was a CPU
In the course of my research for Who Shares Wins, I was told the possibly apocryphal story of how email was introduced into a law firm back in the early 1990s. The senior partners had been sceptical about this new-fangled communications medium, and had resisted its introduction. However a more tech-friendly group of employees started … Continue reading Let them play
As a part of my current mini side project #NotAWebinar I was watching a clip from the psychologist and former NBA star John Amaechi. In it he talked about how behaviours that would be otherwise unacceptable in modern life are tolerated if not positively encouraged in the world of sport. He talked of a hypothetical … Continue reading Management by decree
This week I have learned: The fun to be had by encouraging people to be evil (as a learning activity)That Miro seems to be pretty goodThat someone's you need an outsider's validationTim Geraghty does good presentationsI really don't like flag-wavingThis is probably still the beginning of the beginning. Next week: coaching The week in photos:
Every so often, the polarity of the Earth's magnetic field switches. Geomagnetic reversal is a phenomenon that seems to happen at random, and has been observed through a natural records as having occurred 183 times in the last 83 million years. In the "list of stuff that I would worry about (but not unduly) at … Continue reading The world turned upside down?
Amidst all of the horror and the madness, the recurring theme of "The will change the world of work forever" keeps popping up on my various timelines. There's no doubt that a number of assumptions about who can and can't work remotely have been crushed in the past few weeks. Although that will be little … Continue reading What comes next? The New Abnormal
