Brain walking Retro

A quick set of field notes from a retro we ran this week to talk about an adapted facilitation technique called Brainwalking. This approach is perfect for allowing all involved to have a say on issues without having to talk over one another. Brain walking Brain walking was introduced to me by my wonderful colleague … Continue reading Brain walking Retro

PlayCards – the journey to product ep. 3

It's been a quiet few weeks, but things are now really hotting up on the PlayCards production front. After an interminable delay as a box sat at Stansted Airport waiting to be released from customs (obviously nothing to do with Brexit), I received samples from the printers in Italy that I'm intending to use to … Continue reading PlayCards – the journey to product ep. 3

See what happens…

Some years ago, in my first exploration of the world of virtual reality, I contrived to introduce a group of senior lawyers into what now is occasionally being called the Metaverse. I'd managed to spend a bit of their money buying an HTC Vive rig, and at their annual partner conference was inviting them to … Continue reading See what happens…

Tracking client relations

Last week I spent a bit of time with some of my Executive colleagues thinking about the way in which we understand and foster relationships with people who work for our clients. Our business, like many in the professional services space, depends on relationships between people. The ways in which we establish, foster and maintain … Continue reading Tracking client relations

Twitter and technocracy

I've been spending this morning partly trying to set myself up on Mastodon. I'm not necessarily jumping ship from Twitter, but I'm just interested in checking out the potential lifeboats. What the experience has so far instilled in me is a deep respect for the engineering marvel that is modern-day Twitter. To deliver a service … Continue reading Twitter and technocracy

Model teams

I've been thinking about teams recently, and in particular the types of teams that are brought together where nobody really knows anyone beforehand, but where they are expected to start work and be productive pretty much immediately. Take, for example, flight crews on aircraft, particularly with bigger airlines. Everyone has a role to perform: pilots … Continue reading Model teams

The tech team value prop – field experiments

Over the past few weeks, I've been writing about how internal technology teams, whether IT, Digital or other permutations, might look at themselves though a service value lens to better understand what they do in the eyes of their "customers". If you haven't seen the articles, they are here, here and here. Last week I … Continue reading The tech team value prop – field experiments

Weeknote 604: people, innit?

This week I have learned: ultimately it's about the people. We can get fooled in the world of technology into thinking that not only it's only about the tech, but that tech people themselves are somehow more machine than human. It's not and they're not. Chris was off sunning himself at a conference this week, … Continue reading Weeknote 604: people, innit?

The digitally-transformed office

Twenty-six years ago I started working at the BBC just as the corporation was entering into its first big phase of digital transformation. The world of broadcast media was changing as the production and distribution of television shifted from analogue to digital technologies. Shifting from analogue tape to first digital tape and then hard drives … Continue reading The digitally-transformed office