Weeknote 503: levelling

This week I have learned: only when you really start to get under the covers of how your customers live their lives, you really can get to think about how to provide them with better services.And you also need to understand what those services actually are.Going through a really formal procurement process has been at … Continue reading Weeknote 503: levelling

CIO Archive: It’s a people thing

Orginally published on CIO.co.uk, April 2015. People skills in technology leaders are as important as ever. The abiding memory that I’ll have about this year’s CIO100 judging is how solid people skills were a differentiator for so many of the eventual top 10. What is worrying is how this should still be seen as exceptional … Continue reading CIO Archive: It’s a people thing

CIO Archive: Up Meerkat

Orginally published on CIO.co.uk, April 2015. It's hard to believe that live streaming for the masses was still a novelty as recently as 2015. How quickly things change. I'm part of the disenfranchised majority. But hey, that's enough about the UK's political system. I'm also an Android user, so that's two disenfranchised majorities of which … Continue reading CIO Archive: Up Meerkat

CIO Archive: Pioneering

Orginally published on CIO.co.uk, June 2015. Thoughts on how Technology teams should be ahead of a commoditization curve in internal business services. In hindsight I was probably a bit optimistic on how far Technology teams had come on that particular journey. Last week I spent some time running workshops with Market Insight professionals from across … Continue reading CIO Archive: Pioneering

Weeknote 502: presenting

This week I have learned: that we have permission to proceed to the next stage for our transformation project. Numbers and timeframes are the next step.Oh, that I need to find an alternative to calling it a "transformation project". I'm really starting to dislike the term. Answers on a postcard to...I'm increasingly suspicious of organisations … Continue reading Weeknote 502: presenting

CIO Archive: Of Clocks and Clouds

Orginally published on CIO.co.uk, June 2015. A longish article to try and explain some of the useful stuff that came out of the Socio-Technical movement of the 1960s and 70s... Matt Ballantine debates the importance of culture change as part of the move to a cloud based operating model for CIOs  We are facing uncertainty … Continue reading CIO Archive: Of Clocks and Clouds

CIO Archive: eMeetings, bloody eMeetings

Orginally published on CIO.co.uk, July 2015. During lockdown I've been observing that online meetings strip out much of the value of getting people together. Seems it took a tube strike to observe this first time around... This week we saw transport chaos in London with the walkout of London Underground staff causing the most significant … Continue reading CIO Archive: eMeetings, bloody eMeetings

CIO Archive: Ideal CIO Personality Traits

Orginally published on CIO.co.uk, December 2015. I still wholeheartedly believe that Curiosity, Empathy and Humility are the key to successful technology leadership. This week the panel for the 2016 CIO100 awards met for the first time and we discussed what we thought would be the important facets to look for when judging the awards in … Continue reading CIO Archive: Ideal CIO Personality Traits

CIO Archive: Agile methodology best avoided when you have known answers

First published on CIO.co.uk, March 2016. The early glimmers of what became the Play Matrix. In Project Management 101 there is the concept of the Project Golden Triangle. There are three dimensions: cost, time and specification. The idea is that for any project, some of these dimensions are likely to be constrained. If cost is … Continue reading CIO Archive: Agile methodology best avoided when you have known answers