In the course of my research for Who Shares Wins, I was told the possibly apocryphal story of how email was introduced into a law firm back in the early 1990s. The senior partners had been sceptical about this new-fangled communications medium, and had resisted its introduction. However a more tech-friendly group of employees started … Continue reading Let them play
As a part of my current mini side project #NotAWebinar I was watching a clip from the psychologist and former NBA star John Amaechi. In it he talked about how behaviours that would be otherwise unacceptable in modern life are tolerated if not positively encouraged in the world of sport. He talked of a hypothetical … Continue reading Management by decree
Every so often, the polarity of the Earth's magnetic field switches. Geomagnetic reversal is a phenomenon that seems to happen at random, and has been observed through a natural records as having occurred 183 times in the last 83 million years. In the "list of stuff that I would worry about (but not unduly) at … Continue reading The world turned upside down?
It's difficult to make sense of the current wave of panic that is sweeping over the nation as concerns about the Coronavirus strike at the heart of all sorts of things, even if COVID19 itself is curiously absent. Get mildly freaked out and carry on appears to be the order of the day. As businesses … Continue reading The homeworking pandemic
Last week I had the pleasure of catching up with a former colleague G. He and I, some twenty one years ago, were involved in a project that delivered the very first Data Warehouse into the BBC. It was a project that had oversight from John Birt, the then Director General, and a manager with … Continue reading A decade of bad IT?
For the past couple of decades, I've found myself, for one reason or another, in front of groups of people asking them to identify brands that, for them, sum up really great or really bad customer service. In the latter category, the types of brands have remained remarkably stable, even if some of the names … Continue reading Mind the Pizza Gap
Maybe it's just the undue influence of De La Soul in my youth, but there's something about the Rule of Three that I find compelling. Ideas that come in threes just seem... right(er). I've been thinking very hard in the last few weeks about how to bring together an approach that can take us into … Continue reading Technology, change and the rule of three
Over the Christmas break, one of the many things I read was Hannah Fry's book about algorithms, Hello World. It's a cracking exploration in non-technical terms about the world of algorithms, artificial intelligence and machine learning. Early on in the book, Hannah describes how all algorithms do one or more of the following things: Prioritization … Continue reading What are your algorithms?
My erstwhile WB-40 Podcasting colleague Chris Weston this afternoon flagged a website that is keeping a watching eye over the plethora of tactical voting websites that have sprung up this year to, primarily, help people who want to vote on grounds of Brexit rather than party allegiance. Who would have thought that we could get … Continue reading The wrong problem
I've got a lot of filtering and prioritisation to do. There is a lot that is new to me. I'm getting to know a new organisation, new people, a new sector, new customers, new technologies (and a few old ones that are new to me). I need to start a journey towards being people-centric. I … Continue reading Three questions