The world has changed. We used to talk about the online world and the real world. There is no longer such a distinction. Our realities are a synthesis of things in the physical world, things in the digital realm and stuff in our heads. The biggest part, as it's ever been, is the stuff in … Continue reading Mixed reality
I have a new rule of life. If I decide to complete a customer satisfaction survey I will bail out at any point there is a Net Promoter Score (NPS) question. NPS, if you aren't aware, is a magic number. By tracking NPS you can excel at customer service; at least that's how the story … Continue reading Recommending
The world of work isn't somewhere where people just exclusively work. They talk about all sorts of stuff- what they watched on TV last night; the results in their favourite sports; politics; love; life... In my research for Who Shares Wins I found a possibly apocryphal tale of the adoption of email in a law … Continue reading The power of tittle-tattle
I'm currently reading Christian Madsbjerg's excellent and highly recommended Sensemaking. At the core of the book is the proposition that whilst the modern world has become obsessed with what Madsbjerg terms thin data (mostly - numbers), to make sense of the work around us we also need to take account of thick data - emotions, relationships, context - … Continue reading Through thick and thin
There are some amazing developments emerging into the mainstream as a result of technologies badged variously as Artificial Intelligence, Machine Learning, Robotics, Natural Language Processing and other whizzy-sounding titles. But alongside any new wave of technology comes a tsunami of marketing hype, overblown expectations, silver bullets and rainbow-pooping unicorns. Non-technologists and technologists alike need to … Continue reading 6 questions to consider when in the path of the oncoming robot overlords.
Much of yesterday was spent at an ERP vendor event listening to the usual combination of analyst ("cloud is good, data is great"), vendor ("you should buy or product") and vendor client ("you should buy their product because we did") speakers. One big theme is that AI and machine intelligence will enable companies to achieve … Continue reading How big is your data lake?
I'm a qualitative kinda guy. My worldview is one shaped more by stories than numbers. At my core I like to think that most people, really, are like me. But I also know that I am probably wrong. I viscerally react against the quantitative. That's almost a definition of the qualitative mindset, I guess. Gut … Continue reading Organisational subjectives
More discussions yesterday about the somewhat antediluvian world of records management. Something struck me... In times of yore when documents were printed on the back end of a goat, they were expensive. The only things that were created had significant filtering before creation because of the cost of vellum and scribes and that lovely gold … Continue reading Infinity & beyond
I've written in the past about the stack of old, bound editions of the magazine Punch that appear to be the closest my branch of the Ballantines have as a legacy to pass from generation to generation (if only I'd been part of the distilling branch of the family). Whilst interesting, the archive is strangely … Continue reading Disposing the future
A fascinating evening last night, at the invite of Mark Smith at LexisNexus, I was given the opportunity to speak with a group of law firm knowledge managers and, as is my style these days, get them to play with Lego for a bit. As the conversation evolved over dinner, one of the participants said … Continue reading Machines learning