I've banged on for many years about the weird cult that is Net Promoter Score, a magical metric with organisational healing powers. In one number, it is claimed, the mysteries of business can be unlocked. Ask your customers their likelihood to recommend you and wealth and prosperity will be yours. Except... The world of recommendations … Continue reading Just recommend!
Category: Leadership
Over the course of what I self-deprecatingly refer to as my "career" I've worked in and with a large number of different organisations in a very varied number of industry sectors. The sociologist in me finds learning about new organisations utterly fascinating, and quickly being able to pick up the nuance of a new setting … Continue reading Trump cards
I've never been a big fan of the associations of the concept of "Shadow IT". It's been often portrayed as a bad thing, the result of a Corporate IT department that has lost control. Somehow that those pursuing alternatives to the mandated corporate systems are somehow furtively trying to undermine the power of authority. Ever … Continue reading Shadowless IT
People are getting overloaded with meetings. There's no two ways about it. A combination of the lack of informal conversations in office environments plus the ease of organising meetings with online diaries multiplied by there no longer being the limiting factor of "no meeting room available" means that for many of us there is no … Continue reading Back to back
Every year to accompany the Silicon Beach event, those speaking are asked to contribute to a book that is distributed to all attendees. Here's my contribution... A good friend of mine and I enjoy a heated debate. She’s an accountant with opinions. I’m a gob-shite. We both like a glass or two of red with … Continue reading Blindly Following Rules
Whatever your views on Britain leaving the European Union, the country is certain now to be entering an extended period of negotiation with the EU and its member nations to unpick the UK from its forty-year relationship. In the past few weeks there has been a repeated claim from various government ministers that we shouldn't be … Continue reading Poker face
For the first few decades of the automobile industry, cars looked like horseless carriages. The infrastructure to support them was ropey. There were restrictions place upon them, like having a man walking ahead with a red flag, that made them fairly useless. But over time things changed; the infrastructure to support motoring began to expand … Continue reading The typewriter-less office
I had a fascinating conversation this morning with the HR Director of a large engineering company as part of my #sharingorg research. He has been helping to foster a change in how his organisation collaborates internally and externally, necessitated by changes in the markets in which the company operates (they're big in mineral commodities, mineral commodities … Continue reading Living the values
I had the pleasure of spending yesterday at the Leading Edge Forum event in London, listening to some of my research peers, leading figures from the world of technology, and others, about the need for organisations to build up new capabilities to cope with both "Big D" ("Uber-esque") and "Little d" (self, from within) disruption. … Continue reading Curiouser and curiouser
Back at the beginning of 2014 I wrote a handful of articles exploring a simple model for making decisions about where to put effort and investment into things digital that I termed "Digital Architecture". Nearly two years on, I thought it worth revisiting the technique as I have had quite a number of opportunities now … Continue reading Digital Architecture revisited
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