Weeknote 334: Minimum Viable AVH

This week I have learned: apparently if you are managing a big office block on occasions after it rains it then pours. I am unspeakably chuffed to have had not one but two acknowledgements in Julia Hobsbawm's new book Fully Connected very excited to also have become a mentor for https://talkingcircles.co as part of http://drivewithbelron.com/ the work on Minimum … Continue reading Weeknote 334: Minimum Viable AVH

Weeknote 327: playing around

This week I have learned: that I have apparently become a product owner (interim) that the key to improvisation is listening (thanks to Neil Mullarky) that Customer Experience should maybe become an optional extra that I bloody love radio Next week: trying to work out what being a product owner (interim) actually means, and a … Continue reading Weeknote 327: playing around

Weeknote 326: if we all ignore it hard enough, it might just go away…

This week I have learned: there's nothing quite like a day spent judging people to find out quite how judgement I am capable of being... technology for technology's sake leaves me cold. for reasons of musical creativity I've moved back onto Windows for the time being. An interesting transition. If you ask a professional for … Continue reading Weeknote 326: if we all ignore it hard enough, it might just go away…

The Thinking Duck

A new week, a new book. This week it's Steven Johnson's Wonderland: How play made the modern world. Johnson's thesis is that much technological innovation attend from the pursuit of happiness and distraction rather than from hard-headed economic need. In one of the early chapters he charts how the work of automata manufacturer Jacques dear … Continue reading The Thinking Duck

Competition Time!

There's a free ticket available for the Customer Experience World event at which I'm speaking next month. All you need to do is send you answer to the following question: What is the percentage of people using Twitter for Customer Service now? a) 60% b) 70% c) 55% by email to sandie@thefocusgroup.org.uk T&Cs here: http://www.focusgroupevents.com/CEW-Digital-2017/competition  

Weeknote 320: 2017

This week I have learned: I struggle to understand how the "rational" approach to the impending President Trump is anything other than fairly irrational. I am contemplating buying a Mac. Long story. So much of my career has been in roles where the value is a narrative, not a set of KPIs. That can be … Continue reading Weeknote 320: 2017

The Agile Stage

The circumstances that led up to my meeting with David Schneider are a microcosm of the sorts of things that I think organisations (and we individually) need to do to be able to survive and flourish in our ever-ambiguous modern world. Social networks enable us to make connections with people with an ease that just … Continue reading The Agile Stage

Weeknote 319: improvisation

This week I have learned: The trouble with Agile is that organisations forget about the human side of things and just end up trying to follow the instructions verbatim People who willingly help others are just the best. Being told "we've still got £200 to spend" when at a bar at Christmas... well, you can … Continue reading Weeknote 319: improvisation