Ideas about Service Design have started to permeate into the world of the IT department. For most it's about the approaches necessary to develop customer-facing digital services. But for some it's also being applied to improve the way in which technology is delivered to people inside the organisation. And by that I mean the customer … Continue reading CIO Priorities 29: Improve User Experience
Category: General
We live in a time of data. Given that, it constantly surprises me how badly so many organisations manage the stuff. In particular, most organisations find themselves today with silos of information across multiple systems that don't quite match up; data integrity issues where slight variations exist from system to system, but then more pernicious … Continue reading CIO Priorities 15 – Data Integration
Underpinning just about every Smart, Flexible or Modern Working project that I've seen in the past few years has been an overriding business imperative: save rent. This isn't something that is a universal organisational need. Speaking with experts in the field, in much of the United States, for example, it's far more common to find … Continue reading CIO Priorities 14 – Real estate costs
Seems a simple question, doesn't it? Where do you work? And yet as we sit on the edge of what we are being told as being the beginnings of seismic shifts in patterns of how we work, my hunch is that the responses to that question are changing, will continue to change, and for many … Continue reading Where do you work?
This week I have learned: The continuing excitement of launching an actual physical product. Schiphol airport have removed the need for passengers to take laptops and liquids out of bags at security. It makes a huge positive difference to how faffy the whole process can be. The fundamentals of how a dentist practice is managed. … Continue reading Weeknote 390: new client klaxon
CIO Priority 3: Creating platforms and services that can scale to meet internet-scale demand. The Internet is big. You just won't believe how vastly, hugely, mind-bogglingly big it is. I mean, you may think it's a long way down to the bottom of your inbox, but that's just peanuts to the Internet.* In comparison to … Continue reading CIO Priorities 3: Internet Scale
I've recently launched Stamp London's first physical product - a set of playing cards called CIO Priorities. You can find out more about them here, and order a set for yourself here (or simply download the PDF and print them out). Over the next few weeks I'm going to run through each of the cards … Continue reading CIO Priorities 1: Industry context
This week I have learned: My ability to think on my feet is still pretty good. The competitive spirit that can be provoked in many people who work in corporates leaves me bemused. Working out loud is such an alien concept to so many people. The fear of something so often is so much greater … Continue reading Weeknote 387: Maths Co-processor
This week I have learned: Basically anything useful on the internet that is useful will eventually be overridden with spam. Google seem to be blinding us with natural language processing. It's clever, but it's hardly Her. "Just talk to them" should be everyone's motto. I'm quite taken by the OKR approach. Four day weeks are weird. … Continue reading Weeknote 386: 32 Bit
This week I have learned: the stuff that goes viral is the trival - chat about iPads and croissants that look like a poo; being asked to fill out a two-page form when trying to get migraine medication on the cusp of a migraine is the epitome of user experience fail; tech events organisers - … Continue reading Weeknote 383: they still don’t get it
