A vivid memory I have from growing up in the 1970s was my father's what seemed like annual slide deck preparation. This is, of course, in the days before Harvard Graphics, let alone PowerPoint. Dad was a lecturer at the University of London. He had to prepare lectures for his MSc students, and prepared visual … Continue reading Slide decks
Category: Technology
I've spent quite a bit of time this week trying to make agile projects look like waterfall projects to help clients get various pieces of work through financial control and procurement processes on their side. It's kind of frustrating. The world has know for around a quarter of a century that software development works better … Continue reading Financial agility
I've banged on for many years about the weird cult that is Net Promoter Score, a magical metric with organisational healing powers. In one number, it is claimed, the mysteries of business can be unlocked. Ask your customers their likelihood to recommend you and wealth and prosperity will be yours. Except... The world of recommendations … Continue reading Just recommend!
Over the weekend I joined a group of friends for our annual just after Christmas Christmas dinner. Alongside the traditions of exorbitant amounts of cheese and probably too much wine, people bring along games to play. I took my Meta Quest 2 VR headset. None of my five friends had experienced "room-scale" VR before - … Continue reading Adventures in the metaverse
Some years ago, in my first exploration of the world of virtual reality, I contrived to introduce a group of senior lawyers into what now is occasionally being called the Metaverse. I'd managed to spend a bit of their money buying an HTC Vive rig, and at their annual partner conference was inviting them to … Continue reading See what happens…
Last week I spent a bit of time with some of my Executive colleagues thinking about the way in which we understand and foster relationships with people who work for our clients. Our business, like many in the professional services space, depends on relationships between people. The ways in which we establish, foster and maintain … Continue reading Tracking client relations
I've been thinking about teams recently, and in particular the types of teams that are brought together where nobody really knows anyone beforehand, but where they are expected to start work and be productive pretty much immediately. Take, for example, flight crews on aircraft, particularly with bigger airlines. Everyone has a role to perform: pilots … Continue reading Model teams
Over the past few weeks, I've been writing about how internal technology teams, whether IT, Digital or other permutations, might look at themselves though a service value lens to better understand what they do in the eyes of their "customers". If you haven't seen the articles, they are here, here and here. Last week I … Continue reading The tech team value prop – field experiments
In the last article, I explored the idea of the diverse groups of people who are the consumers of the services that are provided by an internal technology group, whether an IT or Digital team (or any of the many variants in between. This time around I’ll start to explore a few of those different … Continue reading The Tech Team Value Prop – jobs to be done
I've had a few months now out of running an in-house technology team to be able to start to reflect on the experience. One thing that is particularly notable, and this is true of technology teams and many other professions too is the prevalence of the proverb of Physician, heal thyself. Put simply, too often … Continue reading The Tech Team Value Prop – Customers
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