Imagine that tomorrow your government announced that a new App was to be released. That every citizen over the age of 16 would be obliged to install this app on their phone, and would be duty-bound to carry the phone around with them at all times. Travelling without a phone with the active app install … Continue reading Hard choices
A question came up about what makes for a successful online event on one of the many WhatsApp groups of which I'm a member. Here are my thoughts... First off, what's really of value to participants at an event? Maybe for some it's the content, but for many the content is just an excuse to … Continue reading Successful online events
It's difficult to make sense of the current wave of panic that is sweeping over the nation as concerns about the Coronavirus strike at the heart of all sorts of things, even if COVID19 itself is curiously absent. Get mildly freaked out and carry on appears to be the order of the day. As businesses … Continue reading The homeworking pandemic
Last week I had the pleasure of catching up with a former colleague G. He and I, some twenty one years ago, were involved in a project that delivered the very first Data Warehouse into the BBC. It was a project that had oversight from John Birt, the then Director General, and a manager with … Continue reading A decade of bad IT?
For the past couple of decades, I've found myself, for one reason or another, in front of groups of people asking them to identify brands that, for them, sum up really great or really bad customer service. In the latter category, the types of brands have remained remarkably stable, even if some of the names … Continue reading Mind the Pizza Gap
Maybe it's just the undue influence of De La Soul in my youth, but there's something about the Rule of Three that I find compelling. Ideas that come in threes just seem... right(er). I've been thinking very hard in the last few weeks about how to bring together an approach that can take us into … Continue reading Technology, change and the rule of three
It's not often I get properly excited about new software. Maybe that's a function of age. Maybe a function of a cynical outlook. But when I started up the PostIt app yesterday, I was genuinely excited about the new feature that the app (which is free) has added - handwriting transcription. If you aren't familiar, … Continue reading Transcribing workshop outputs – the PostIt App
Over the Christmas break, one of the many things I read was Hannah Fry's book about algorithms, Hello World. It's a cracking exploration in non-technical terms about the world of algorithms, artificial intelligence and machine learning. Early on in the book, Hannah describes how all algorithms do one or more of the following things: Prioritization … Continue reading What are your algorithms?
My erstwhile WB-40 Podcasting colleague Chris Weston this afternoon flagged a website that is keeping a watching eye over the plethora of tactical voting websites that have sprung up this year to, primarily, help people who want to vote on grounds of Brexit rather than party allegiance. Who would have thought that we could get … Continue reading The wrong problem
I've got a lot of filtering and prioritisation to do. There is a lot that is new to me. I'm getting to know a new organisation, new people, a new sector, new customers, new technologies (and a few old ones that are new to me). I need to start a journey towards being people-centric. I … Continue reading Three questions