Some quick notes on a workshop session that we ran this week to help to get people familiar with Customer Journey Mapping in a short and interactive session. Overall objectives Get a group from across our organisation's support functions (HR, L&D, Health & Safety, Comms, Tech) and some key people from across the rest of … Continue reading Service Design Workshop
Category: Technology
I've been struggling a bit recently with the names of things. Not in a getting old, way - well, no more than is usual. But more in the sense of what terms we use to describe things. Words, very specifically like "Digital Transformation". In fact, those two words. I hate them. Digital doesn't mean anything … Continue reading Plant-like
On the long drive down the A303 to Somerset yesterday morning, I caught a show on Radio 4 that was exploring the concept of "over parenting". It was an interesting listen, and one thing in particular has been bouncing around my head since, a metaphor for describing two different styles of parenting: the carpenter or … Continue reading Carpentry vs Gardening
I've never been a big fan of the associations of the concept of "Shadow IT". It's been often portrayed as a bad thing, the result of a Corporate IT department that has lost control. Somehow that those pursuing alternatives to the mandated corporate systems are somehow furtively trying to undermine the power of authority. Ever … Continue reading Shadowless IT
People are getting overloaded with meetings. There's no two ways about it. A combination of the lack of informal conversations in office environments plus the ease of organising meetings with online diaries multiplied by there no longer being the limiting factor of "no meeting room available" means that for many of us there is no … Continue reading Back to back
In the course of my research for Who Shares Wins, I was told the possibly apocryphal story of how email was introduced into a law firm back in the early 1990s. The senior partners had been sceptical about this new-fangled communications medium, and had resisted its introduction. However a more tech-friendly group of employees started … Continue reading Let them play
Every so often, the polarity of the Earth's magnetic field switches. Geomagnetic reversal is a phenomenon that seems to happen at random, and has been observed through a natural records as having occurred 183 times in the last 83 million years. In the "list of stuff that I would worry about (but not unduly) at … Continue reading The world turned upside down?
Imagine that tomorrow your government announced that a new App was to be released. That every citizen over the age of 16 would be obliged to install this app on their phone, and would be duty-bound to carry the phone around with them at all times. Travelling without a phone with the active app install … Continue reading Hard choices
A question came up about what makes for a successful online event on one of the many WhatsApp groups of which I'm a member. Here are my thoughts... First off, what's really of value to participants at an event? Maybe for some it's the content, but for many the content is just an excuse to … Continue reading Successful online events
It's difficult to make sense of the current wave of panic that is sweeping over the nation as concerns about the Coronavirus strike at the heart of all sorts of things, even if COVID19 itself is curiously absent. Get mildly freaked out and carry on appears to be the order of the day. As businesses … Continue reading The homeworking pandemic
