Metaphors are powerful things. They are core to how we make sense of the world. Good metaphors are a great way to get ideas to transmit. Bad metaphors get in the way of understanding. In the last few months I've been thinking about the metaphor of "technical debt" and wondering increasingly if it is much … Continue reading Technical Credit Card
Category: Technology
The methods of user-centric design approaches have increasingly permeated the consciousness of software development teams in many sectors. By no means universal, but the general idea that you start by understanding the needs of the user before you start to build things to meet those needs has increasingly been adopted as good practice. But what … Continue reading User-centred technology teams
There's a wonderful piece of software that I use as part of the production process for WB-40 called Descript. It allows me to edit audio through a transcript and also can do clever things like "de-umming" our recordings. But there is one part of the user experience that I am finding increasingly frustrating. I use … Continue reading Developers vs User Experience
A vivid memory I have from growing up in the 1970s was my father's what seemed like annual slide deck preparation. This is, of course, in the days before Harvard Graphics, let alone PowerPoint. Dad was a lecturer at the University of London. He had to prepare lectures for his MSc students, and prepared visual … Continue reading Slide decks
I've spent quite a bit of time this week trying to make agile projects look like waterfall projects to help clients get various pieces of work through financial control and procurement processes on their side. It's kind of frustrating. The world has know for around a quarter of a century that software development works better … Continue reading Financial agility
I've banged on for many years about the weird cult that is Net Promoter Score, a magical metric with organisational healing powers. In one number, it is claimed, the mysteries of business can be unlocked. Ask your customers their likelihood to recommend you and wealth and prosperity will be yours. Except... The world of recommendations … Continue reading Just recommend!
Over the weekend I joined a group of friends for our annual just after Christmas Christmas dinner. Alongside the traditions of exorbitant amounts of cheese and probably too much wine, people bring along games to play. I took my Meta Quest 2 VR headset. None of my five friends had experienced "room-scale" VR before - … Continue reading Adventures in the metaverse
Some years ago, in my first exploration of the world of virtual reality, I contrived to introduce a group of senior lawyers into what now is occasionally being called the Metaverse. I'd managed to spend a bit of their money buying an HTC Vive rig, and at their annual partner conference was inviting them to … Continue reading See what happens…
Last week I spent a bit of time with some of my Executive colleagues thinking about the way in which we understand and foster relationships with people who work for our clients. Our business, like many in the professional services space, depends on relationships between people. The ways in which we establish, foster and maintain … Continue reading Tracking client relations
I've been thinking about teams recently, and in particular the types of teams that are brought together where nobody really knows anyone beforehand, but where they are expected to start work and be productive pretty much immediately. Take, for example, flight crews on aircraft, particularly with bigger airlines. Everyone has a role to perform: pilots … Continue reading Model teams
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