Innovation in 4 diagrams – 2. The 3P Model

Having explored the drive for change because of changing expectations, the next step one can take is to examine what the current state of products and services look like. Enter the 3P model. At the core of 3P is the old adage, it ain't what you do, it's the way that you do it. It's … Continue reading Innovation in 4 diagrams – 2. The 3P Model

Innovation in 4 diagrams – 1. Digital Architecture

Every so often I need to take stock and outline where my thinking is at. This is one of those moments. In the past few months my work increasingly has turned to helping my clients to plot courses through the need to make change happen to the services that they deliver to their clients and … Continue reading Innovation in 4 diagrams – 1. Digital Architecture

Be more firefighter

We are constantly confronting the need for change in our organisations. Change at an institutional level, at a team level all the way down to the actions and behaviours of individuals. The world around us is mutating, and we need to adapt to accommodate that change. Yet if you ask people why they can't change, … Continue reading Be more firefighter

What three questions?

I love simple questions that have complex and nuanced answers. In a conversation with my dad at the weekend, we came up with three that might for the starting point for a deep dialogue with a group of people about how they work together. The first one is one I've used a fair bit already, … Continue reading What three questions?

What if “commodity” IT isn’t a commodity?

Fungible is one of those words that sounds like it should be onomatopeiac but isn't. It does, though, represent a crucial element of what makes something a commodity: fungible means that you can swap in and out without concern. For example, I can buy Tate and Lyle white sugar or Silver Spoon white sugar, put … Continue reading What if “commodity” IT isn’t a commodity?

The problem with “free”

Would Microsoft Teams be used more effectively if customers had to pay for it rather than it being bundled for "free" into Office 365 packages? Here's my logic... The successful adoption of any software depends on good change management around its introduction. The amount that is spent is directly proportional to the overall cost of … Continue reading The problem with “free”

The trouble with Enterprise Architecture

About 15 years ago I found myself running a project management course for a local authority in Scotland. I was doing my usual pitch at the start of my career history, talking about how I'd been an architect, first solution then enterprise, at the BBC. A chap in the front row's face looked like thunder. … Continue reading The trouble with Enterprise Architecture

The Word Cloud Game

It's been a week of interviewing as part of research with a client. And for the first time I've been using Otter.ai┬áto record the conversations. We've been playing around with Otter for a while to do transcriptions and help with editing on WB-40, but this is the first time I've used it to help with … Continue reading The Word Cloud Game

Why interactions won’t scale.

Look at the picture above. There are about 150 or so people in a room. But notice how they are interacting. There are many small groups, and a few loners. It's not 150 people in a room interacting, it's a series of groups of people who happen to be in the same room. (The room, … Continue reading Why interactions won’t scale.

Transactions, Interactions, and Teams

I wrote recently about the differences between interactions and transactions, and the trouble with scaling interactions. Yesterday I was chatting with a client in reflection on experiences that they have had recently in helping people to adopt Microsoft Teams, and it seemed to bear out an assumption I've had for a while that products like … Continue reading Transactions, Interactions, and Teams