Weeknote 604: people, innit?

This week I have learned: ultimately it's about the people. We can get fooled in the world of technology into thinking that not only it's only about the tech, but that tech people themselves are somehow more machine than human. It's not and they're not. Chris was off sunning himself at a conference this week, … Continue reading Weeknote 604: people, innit?

The digitally-transformed office

Twenty-six years ago I started working at the BBC just as the corporation was entering into its first big phase of digital transformation. The world of broadcast media was changing as the production and distribution of television shifted from analogue to digital technologies. Shifting from analogue tape to first digital tape and then hard drives … Continue reading The digitally-transformed office

The Tech Team Value Prop – services offered

So far in this short series, I have looked at identifying who a modern technology team might be providing services to, the jobs those people might be doing, the gains they can receive if they are successful, and the pains that they might experience if they fail, or that get in the way of them … Continue reading The Tech Team Value Prop – services offered

Hybrid relationships

Most business-to-business businesses are relationship businesses. They are driven by the relationships that exist within and outside. On trust built between people and on the way in which they interact with one another. Whilst procurement processes might deliver a level of objectiveness to the process of establishing new business contracts, who bids and who is … Continue reading Hybrid relationships

PlayCards – the journey to product Ep. 1

An update on the PlayCards...Back in 2021... After I had had the idea of producing the PlayCards, and after the even better idea of getting a designer involved, I spoke with the wonderful Claire Selby of https://www.studiokt1.com/ about how her agency, born of the most creative minds from Kingston University, might help me make the product a reality. … Continue reading PlayCards – the journey to product Ep. 1

Weeknote 593: exploring

This week I have learned: Sometimes it's not about the technology, but the broader why that teams and organisations are structured. In various conversations with clients this week, challenges of shifting skills, structure and approaches appear to be running alongside challenges of building and deploying tech. It comes back to some of the conversations I … Continue reading Weeknote 593: exploring

Data consumption

Over the past few weeks I've been thinking about concepts of "data products" and how the approaches and methods of Service Design and User-Centred design might be applied to designing data that isn't encapsulated into a user interface. Quite often people in the world of Service Design come from backgrounds that aren't particularly technical. The … Continue reading Data consumption

Understanding Government

Back in the mid-2010s, I spent some time working on a project in the Government Digital Service GDS. The project is lost in history, but part of what I needed to do at the time was to create a taxonomy to help understand the otherwise very nebulous concept of "Government". For some time it's been … Continue reading Understanding Government