CIO Archive: The siren call of the unicorn

Agile, Waterfall and stupid ideas First published on, November 2016. I still see people making the mistaken assumption that a methodology can make a bad idea good. From my extensive research I can tell you exclusively that the following three things do not exist: UnicornsMermaidsA software development methodology that will always successfully deliver From … Continue reading CIO Archive: The siren call of the unicorn

CIO Archive: #noPC

CIOs need to prepare for a future business computing model without the PC First published on, January 2017. This one has turned out to be a bit wrong, given Covid... In my work in the last few years I've been skirting between the worlds of digital and traditional IT. One of the things that … Continue reading CIO Archive: #noPC

The cost of failure

In the sheep-filled fields surrounding the Yorkshire Dales village of Threshfield where we spent last week on holiday, we stumbled across some strange earth workings whilst out walking with the kids. Built between 1900 and 1902 at the peak of the speculative railway building in the UK, the Yorkshire Dales Railway was hardly a rip-roaring … Continue reading The cost of failure

Weeknote 495 – sticky fingers

This week I have learned: why they put health and safety notices on the back of product packagingthat I've yet to find a sector where everyone rants and raves about the incumbent industry Line of Business software providersthat maybe all language is metaphorthere are definitely some metaphors where people generally don't understand the original meaning. … Continue reading Weeknote 495 – sticky fingers

Weeknote 494: Changing Tack

This week I have learned: the language that people use in CVs is almost always utter tosh. All one generally learns is how unwilling people are to leave the herd.I feel that I am on the precipice of some really important work.getting people to stop doing things is an underrated part of transformation.I cannot stress … Continue reading Weeknote 494: Changing Tack

Weeknote 492 – housebound

This week I have learned: that a combination of rain and back to back meetings means I've barely left the house this week.there is a fine line between therapeutic and annoying.parent/child relationships exist all over the place. Often switching mid's one thing to know what you need to do, but quite another to convince … Continue reading Weeknote 492 – housebound

Weeknote 491: raining

This week I have learned: whilst there is obviously no causal relationship between me buying a device to open up the skylight in my office, and it raining consistently ever since, it does feel like there is.Teddington Lock last Friday night was like Sodom and Gomorrah. Goodness only knows what the pubs reopening is going … Continue reading Weeknote 491: raining

The trouble with being email

There was a full-blooded attack on poor customer service experience yesterday evening on the BBC's One Show Watchdog concession. The gist of the episode was that many organisations seem to be remarkably unwilling to allow customers to use email as a channel with which to communicate, and this results in people having to spend interminable … Continue reading The trouble with being email