Transactions v Interactions

I need to pay more attention. I can't remember who it was who introduced me to this concept. It might have been Mark Earls. It might have been Andy Law. The concept has stuck with me, the originator has been blurred in my mind. I'll blame autocorrect. The concept goes a little like this. Think of … Continue reading Transactions v Interactions

The #globalcanteen

A couple of weeks ago I was running an event for the technology leadership team of a pharmaceutical company. The team is geographically dispersed across the planet, and one of the things that become clear from our conversations was that they were missing informal contact and conversation. As is often the way when teams are … Continue reading The #globalcanteen

Workplace Safety

There are three things converging in my working life at the moment: Government client work on delivering modern IT services is at last at the point where we are starting to deliver actual technology into the hands of actual people who aren't in the technology team. My work has been to help shape the activities … Continue reading Workplace Safety

Unleashing the innovation monster

I spent a day recently working with colleagues at the Leading Edge Forum, helping the board of an NHS clinical commissioning group to think about the impact and the potential of Digital in their context. I had done quite a bit a research into case studies that might help to ground the more conceptual stuff … Continue reading Unleashing the innovation monster

The typewriter-less office

For the first few decades of the automobile industry, cars looked like horseless carriages. The infrastructure to support them was ropey. There were restrictions place upon them, like having a man walking ahead with a red flag, that made them fairly useless. But over time things changed; the infrastructure to support motoring began to expand … Continue reading The typewriter-less office

Failing the Turing Test

Sad news yesterday that Stephen Fry has had enough of the trolling and vitriol that he experiences on Twitter. I've no doubt that for celebrities with large followerships, the bile must be overwhelming. Given Fry's great openness about his own mental health challenges, one can imagine that the social networks, and Twitter in particular, are … Continue reading Failing the Turing Test


There was a short exchange between a Twitter account run by the CBI and Minister for the Digitals Matt Hancock MP last week that in less than 280 characters summed up my concerns for what appears to be currently going on in the UK government: Now I know that it's probably unfair and unkind … Continue reading Technoration

#sharingorg bibliography

Over the past few months I've been immersing myself in the world of collaboration and organizational sharing. Here are the books that have been helping me along the way... Danah Boyd It’s Complicated an anthropological investigation of how teenagers use social networks  Peter Checkland & Sue Holwell Information, systems & information systems a primer on … Continue reading #sharingorg bibliography

Living the values

I had a fascinating conversation this morning with the HR Director of a large engineering company as part of my #sharingorg research. He has been helping to foster a change in how his organisation collaborates internally and externally, necessitated by changes in the markets in which the company operates (they're big in mineral commodities, mineral commodities … Continue reading Living the values


Back in the early 00s, as a result of my work with Internet services at the commercial arm of the corporation, I was lucky to be able to spend some time at the BBC's Research and Development organisation. Nestled in the middle of a leafy Surrey estate, Kingswood Warren was a mansion house scarred with … Continue reading Anti-innovative