You may have noticed that I talk a lot about the importance of play and playfulness at work. I've even created a product to help people develop playful skills. (Do you ever give it a rest? - Ed) When I talk about Play, people will often respond with something along the lines of "Oh, we've … Continue reading Play ≠Gamification
Category: Management
A vivid memory I have from growing up in the 1970s was my father's what seemed like annual slide deck preparation. This is, of course, in the days before Harvard Graphics, let alone PowerPoint. Dad was a lecturer at the University of London. He had to prepare lectures for his MSc students, and prepared visual … Continue reading Slide decks
I've spent quite a bit of time this week trying to make agile projects look like waterfall projects to help clients get various pieces of work through financial control and procurement processes on their side. It's kind of frustrating. The world has know for around a quarter of a century that software development works better … Continue reading Financial agility
I've banged on for many years about the weird cult that is Net Promoter Score, a magical metric with organisational healing powers. In one number, it is claimed, the mysteries of business can be unlocked. Ask your customers their likelihood to recommend you and wealth and prosperity will be yours. Except... The world of recommendations … Continue reading Just recommend!
In 2023 I will continue exploring ideas about how relationship-building works in the increasingly hybrid working environment in which we now find ourselves. Whilst there is a wealth of information and people talking about how organisations embrace the new world of office work, the coverage given to inter-organisational working is not as explicit. Many professional … Continue reading Brown Bag Conversations
As we enter into the fourth calendar year of the great global hybrid working experiment that began with the pandemic in 2020, here are some of the things bouncing around my head about how we are currently and going to be working: In-person isn't better or worse, just different. But we need to optimise for … Continue reading Year 4 of the great hybrid experiment
A quick set of field notes from a retro we ran this week to talk about an adapted facilitation technique called Brainwalking. This approach is perfect for allowing all involved to have a say on issues without having to talk over one another. Brain walking Brain walking was introduced to me by my wonderful colleague … Continue reading Brain walking Retro
Some years ago, in my first exploration of the world of virtual reality, I contrived to introduce a group of senior lawyers into what now is occasionally being called the Metaverse. I'd managed to spend a bit of their money buying an HTC Vive rig, and at their annual partner conference was inviting them to … Continue reading See what happens…
Last week I spent a bit of time with some of my Executive colleagues thinking about the way in which we understand and foster relationships with people who work for our clients. Our business, like many in the professional services space, depends on relationships between people. The ways in which we establish, foster and maintain … Continue reading Tracking client relations
I've been thinking about teams recently, and in particular the types of teams that are brought together where nobody really knows anyone beforehand, but where they are expected to start work and be productive pretty much immediately. Take, for example, flight crews on aircraft, particularly with bigger airlines. Everyone has a role to perform: pilots … Continue reading Model teams
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