Innovation in 4 diagrams – 1. Digital Architecture

Every so often I need to take stock and outline where my thinking is at. This is one of those moments. In the past few months my work increasingly has turned to helping my clients to plot courses through the need to make change happen to the services that they deliver to their clients and … Continue reading Innovation in 4 diagrams – 1. Digital Architecture

Carbon Consumers

This week was partly spent planning an innovation event for a client in the utilities sector. We have been developing a few scenarios that can be used as part of the event to help participants to push at the boundaries of what might be possible in the future when thinking about doing things differently. We … Continue reading Carbon Consumers

The remarkable world of touch

For a year or so now I've been playing with the role of tactility in consulting processes. Well, that's a good retrospective justification of what I've been doing - what I've actually been doing is creating and playing with different sets of the Priority Cards. Nonetheless, it's become an exercise in understanding the role of … Continue reading The remarkable world of touch

Be more firefighter

We are constantly confronting the need for change in our organisations. Change at an institutional level, at a team level all the way down to the actions and behaviours of individuals. The world around us is mutating, and we need to adapt to accommodate that change. Yet if you ask people why they can't change, … Continue reading Be more firefighter

What three questions?

I love simple questions that have complex and nuanced answers. In a conversation with my dad at the weekend, we came up with three that might for the starting point for a deep dialogue with a group of people about how they work together. The first one is one I've used a fair bit already, … Continue reading What three questions?

What if “commodity” IT isn’t a commodity?

Fungible is one of those words that sounds like it should be onomatopeiac but isn't. It does, though, represent a crucial element of what makes something a commodity: fungible means that you can swap in and out without concern. For example, I can buy Tate and Lyle white sugar or Silver Spoon white sugar, put … Continue reading What if “commodity” IT isn’t a commodity?

The problem with “free”

Would Microsoft Teams be used more effectively if customers had to pay for it rather than it being bundled for "free" into Office 365 packages? Here's my logic... The successful adoption of any software depends on good change management around its introduction. The amount that is spent is directly proportional to the overall cost of … Continue reading The problem with “free”

The trouble with Enterprise Architecture

About 15 years ago I found myself running a project management course for a local authority in Scotland. I was doing my usual pitch at the start of my career history, talking about how I'd been an architect, first solution then enterprise, at the BBC. A chap in the front row's face looked like thunder. … Continue reading The trouble with Enterprise Architecture

The Word Cloud Game

It's been a week of interviewing as part of research with a client. And for the first time I've been using Otter.ai┬áto record the conversations. We've been playing around with Otter for a while to do transcriptions and help with editing on WB-40, but this is the first time I've used it to help with … Continue reading The Word Cloud Game

Why interactions won’t scale.

Look at the picture above. There are about 150 or so people in a room. But notice how they are interacting. There are many small groups, and a few loners. It's not 150 people in a room interacting, it's a series of groups of people who happen to be in the same room. (The room, … Continue reading Why interactions won’t scale.