The hope here is that HR can empower organisations with robust tech and data to turn the art of people management into a science Perusing an article from HR Magazine yesterday about the impact that technology is having on the HR industry, I started to wonder what it is that people really mean when they say that … Continue reading When I grow up I want to be a science
And so the insurrection is beginning. Last week Japanese insurance Fukoku Mutual Life Insurance announced that it was going to be replacing 34 staff with an artificial intelligence that would be calculating payouts (although, it noted, with human oversight still making final approvals). The technology would improve productivity by 30% and the firm expected to save some … Continue reading The rise of the cost-benefit robots
This week I have learned: I struggle to understand how the "rational" approach to the impending President Trump is anything other than fairly irrational. I am contemplating buying a Mac. Long story. So much of my career has been in roles where the value is a narrative, not a set of KPIs. That can be … Continue reading Weeknote 320: 2017
Work in IT leadership? Want a stretch target for 2017 and beyond into the mythical lands of your "2020 Vision"? why not try #noPC. I spend quite a proportion of my working life talking with people at various levels of management in the world of Information Technology. Many (if not the majority) are very enlightened. … Continue reading #noPC
Another year flies past... If you go into a branch of McDonald's these days (an occasional guilty pleasure, I'll admit it), then you are increasingly likely to find that the restaurant has been upgraded to the new automated model. Big touch screens enable customers to place their orders, pay, and then queue up to receive … Continue reading Yearnote 2016
Time for more of the old reflective stuff. Sing-a-long with your own favourite chart countdown music in your head... 10. The Money Siphon A bit of a swipe at the tech startup investment world inspired by reading my book of the year, Dan Lyon's Disrupted. 9. Digital poster children And, as it happens, another bit of a … Continue reading Top Ten Posts of 2016
The circumstances that led up to my meeting with David Schneider are a microcosm of the sorts of things that I think organisations (and we individually) need to do to be able to survive and flourish in our ever-ambiguous modern world. Social networks enable us to make connections with people with an ease that just … Continue reading The Agile Stage
This week I have learned: The trouble with Agile is that organisations forget about the human side of things and just end up trying to follow the instructions verbatim People who willingly help others are just the best. Being told "we've still got £200 to spend" when at a bar at Christmas... well, you can … Continue reading Weeknote 319: improvisation
In January I'm going to be part of a stellar line up of speakers at The Focus Group's Customer Experience Digital Leadership event taking place in London. I'll be exploring some of the themes on Play that are developing out of my work on the book (see the clip below), but I can also highly recommend … Continue reading Digital Customer Experience event
I was chatting with my neighbour a few weeks ago, and for some reason got onto my pet subject of why measurement is at the core of so many of the problems I see in the world of business. "You know I can't agree with that, Matt. I'm an accountant." And therein lies the problem. Just … Continue reading Celebrating fires extinguished
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