The meandering path of the comb-shaped professional means that one can end up doing work that one wasn't expecting. In fact, it's fair to say that most of my work these days falls into this category. And so as such I currently find myself on an assignment looking at the way in which modern cloud-based … Continue reading User-centred HR
This week I have learned: that I have apparently become a product owner (interim) that the key to improvisation is listening (thanks to Neil Mullarky) that Customer Experience should maybe become an optional extra that I bloody love radio Next week: trying to work out what being a product owner (interim) actually means, and a … Continue reading Weeknote 327: playing around
A good day yesterday at The Focus Group's Customer Experience Digital Leadership event in Holborn. Not only did I get the chance to catch up with BT's Nicola Millard, Postshift's Lee Bryant and WB40's Chris Weston, but I also had the chance to roadtest some of the key concepts from the Play book. At the … Continue reading Choosing CX
One of the more ludicrous things that's come out the Brexit shenanigans is the recent idea that the exit from the EU might allow retailers to begin selling goods in imperial measures. Whilst I'm sure this will appeal to the Al Murray-esque (or the ones that don't get he's satire), I fear for the sanity … Continue reading Imperial measures
This week I have learned: there's nothing quite like a day spent judging people to find out quite how judgement I am capable of being... technology for technology's sake leaves me cold. for reasons of musical creativity I've moved back onto Windows for the time being. An interesting transition. If you ask a professional for … Continue reading Weeknote 326: if we all ignore it hard enough, it might just go away…
I was in conversation this week with a senior IT chap from a big, global industrial conglomerate. It's a world away from most of the organisations I've worked for over the years- namby-pamby creative or professional services businesses who wouldn't know one end of a monkey wrench from the other. It's easy to fall into … Continue reading The second wave
A new week, a new book. This week it's Steven Johnson's Wonderland: How play made the modern world. Johnson's thesis is that much technological innovation attend from the pursuit of happiness and distraction rather than from hard-headed economic need. In one of the early chapters he charts how the work of automata manufacturer Jacques dear … Continue reading The Thinking Duck
This week I have learned: someone with whom I was very close, yet hadn't seen for about a decade, died. Over six years ago. And I only found out last Friday. The internet has no filter by which to break news like that gently. there has been a lot of stocktaking as a result in … Continue reading Weeknote 325: real life reverse tracking shot
This week I have learned: to stop looking at the news quite so much. It doesn't help. that the eulogies to Graham Taylor are still causing me to well up. Thanks GT. You'll be missed. the free range game is one where you invest emotional energy into the ones that you want to win, but … Continue reading Weeknote 324: ups and downs
My wife and I argue about thermostats. After this article we'll probably argue about thermostats and my blogging. I see a room or car thermostat as a device to set a target temperature for the space in which it sits. If I'm too cold, I judge whether to increase the temperature a bit. If I'm … Continue reading Hot under the collar
mmitII 