In January I'm going to be part of a stellar line up of speakers at The Focus Group's Customer Experience Digital Leadership event taking place in London. I'll be exploring some of the themes on Play that are developing out of my work on the book (see the clip below), but I can also highly recommend … Continue reading Digital Customer Experience event
Category: Social
Piece of data #1: the average car is parked for an average of 95% of its lifetime. Piece of data #2: 57.5% of the UK population drive to work. Piece of data #3: the average Brit sleeps something of the order of 7 hours in any 24 hour period. Including time either end for going to bed and … Continue reading Self-driving fantasies
Over the past few weeks I've been getting a lot of social love from employees of Oracle the world over. A video interview that I did for CIO.co.uk a little earlier in the autumn has been tweeted dozens and dozens of times by people working for the Larry Ellison Relational Behemoth. Well, I say "people". I'm actually not so sure. This … Continue reading The anti-social
I had to spend much of yesterday at a hospital in London after my eldest was refered by our GP (thankfully, it turns out, nothing particularly serious). Watching the machinations of the health service in action can be painful. There is paper everywhere. Vast stretches of waiting around are interspersed with short consultations with medical … Continue reading It’s going to happen anyway…
And so, some five years since I suggested it, Microsoft have at last bought LinkedIn. During my interview process for my ill-fated spell at the Redmond giant's UK branch, I was asked which Cloud-based company Microsoft should buy. My response was LinkedIn - for years I've regarded it as the only Enterprise Social Network, and it seemed … Continue reading The acquisition thing…
For the first few decades of the automobile industry, cars looked like horseless carriages. The infrastructure to support them was ropey. There were restrictions place upon them, like having a man walking ahead with a red flag, that made them fairly useless. But over time things changed; the infrastructure to support motoring began to expand … Continue reading The typewriter-less office
During my recent research project, which I continue to write up into a coherent report for the lovely people at the LEF, one of the conversations that appeared to happen again and again with my interviewees went along the lines of: Me: "Would I be able to attribute this conversation to you?" Them: "I'd love … Continue reading Uncommunicative
I've said it before, and no doubt I'll say it again: technology projects in the public sector are subject to a level of transparent scrutiny the likes of which would make most people in the private sector turn into gibbering wrecks. If it's not the National Audit Office raking over the coals, it's Parliament's Public … Continue reading When digital isn’t the answer
I've always found the telephone a stressful device. For as long as I have remembered I've generally found the idea of calling someone - particularly someone I don't know - a bit daunting. I know I'm not alone in this. On the other hand, for the most part, the written word - whether in the … Continue reading The spoken word
There's a friend of mine Tracey who is a little bit obsessed with collecting photographs of things that look like faces. We humans are subject to a phenomenon called pareidolia which means that if we spot the basic topography of eyes, noise and mouth then or brains fill in the gaps and say "Ooh, it's … Continue reading The rise of the anthropomorphs
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