Upcoming events

I've a few events coming up in the early autumn... On September 23rd I'll be taking part in an event organised in conjunction between IG Digital and Zoodikers to launch the report on the research project I conducted for IG over the summer on the use of social and digital channels in customer engagement. The report … Continue reading Upcoming events

Networks versus media

The research that I have been recently undertaking for IG Digital has been highlighting a distinction that has been apparent to me for some time now. Whilst individuals tend to regard social networks as a means for two-way communications, organisations primarily view social media as an opportunity to transmit information, to broadcast.This is evident in the … Continue reading Networks versus media

Connecting customers

Over the course of this summer I've had the fascinating opportunity to talk to dozens of people from organisations across the UK exploring the ways in which they are using digital, social and traditional channels to engage with customers. Next month the results of that work are going to be published in a white paper by IG … Continue reading Connecting customers

Flying without slides…

I'm presenting tomorrow morning to an audience of which I've been advised that one of the main people "doesn't like Powerpoint". The theme of the presentation is disruption. In a spirit of self-disruption I've decided to present without slides. I might do an odd bit of the old flip chart, but no pictures. I don't regard myself … Continue reading Flying without slides…

Upcoming event appearances…

There are a few events in the diary over the coming months... I'm running seminars at the IT Directors' Forum in a fortnight on a boat. You can preview the materials for that here, and I plan to have a video of the content available next week. I'm currently in conversation with ComputerWorld about appearing at … Continue reading Upcoming event appearances…

Huh? Nah! Mmm? Ahh!

In the summer I’ve been invited to take part in the Spark the Change conference being organised by Dan Rough and the team at Gamevy, an interesting software company that produces games, and is organised on non-management principles. Dan’s one of the folk who follows this blog, and an article I wrote a few months … Continue reading Huh? Nah! Mmm? Ahh!