On Tuesday this week I was able to take part in a really engaging and insightful event organised by The Directors' Club. The DC is a group of people involved in customer-centric businesses and the Service Innovation Lab focused on how technology is changing the way customers are engaging with organisations. First off, the format … Continue reading Customer engagement
Category: Themes
I've had conversations with a couple of people recently about my experiences of using a Chromebook, and whether they should get one. The biggest barrier in both cases has been interesting. It's not been about its "better when connected" nature. Nor the inability to use Microsoft Office in full form. Or concerns about giving one's … Continue reading How Apple can save Windows…
The BBC2 Series Dragons' Den is a guilty pleasure. Ostensibly educational, it's actually finely honed entertainment for those of us who would rather not admit to liking reality TV. It's not "reality" - it's a pure fiction, and so it would be terribly unfair to hold it up to any sort of real world benchmark … Continue reading Dragons’ Den versus Reality
OK - brace yourself. Bit of a long post coming up here... "Innovation". Many people talking about it. Not that many people understand it (I include myself there). Hard to do. Easy to talk about and so let's add to the kerfuffle... Let's start with the etymology: So, innovation - doing new things, or doing … Continue reading Five modes of innovation
Over a decade ago I was introduced to a book that had a major influence over my subsequent career. Strategic Planning for Information Systems by John Ward and Joe Peppard constructed a model of IT management driven by business outcome rather than technology. It's also one of the most impregnable books I've never finished. Ian's new book … Continue reading Book Review: Disrupt IT by Ian Cox
In the way that only social networks allow, I got into a brief conversation this morning with Neelie Kroes, Vice President of the European Commission and the person spearheading digital initiatives in the EU, and Martha Lane-Fox the digital entrepreneur. On Saturday it's International Women's Day, and Neelie tweeted: https://twitter.com/NeelieKroesEU/status/441501736147378176 My response was that, whilst … Continue reading Gender imbalance
The quarterly adjustments to the FTSE100 constituent members were announced today, and yet again we see the CEO community become a less socially-networked place. This is a phenomenon also seen at the last index review in December. The two new entrants to the top 100 companies, St James's Place Wealth Management and Barratt Developments, have … Continue reading FTSE100 March changes
There is news this week that retail giant (and flagbearer of alternative ownership models) John Lewis is launching its own tech accelerator initiative into what is an increasingly competitive market for helping companies with ideas. Having spent some time on the periphery of the Tech City hub in East London, it strikes me that this … Continue reading Outsourced innovation
Tomorrow I'm presenting at the 2014 Connected Business expo. If you can't be there, here's what I'll be taking about. If you are coming along, this will distinctly spoil the surprise... You can download the slides here.
The BBC's Horizon series had a cracking episode last week on the subject of How we make decisions. At the programme's core was an exploration of the work of Daniel Kahneman whose book Thinking, Fast and Slow makes a great deal more sense to me know. Kahneman's work identifies two sorts of thinking patterns that … Continue reading Recklessness
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