For some years now I've been using the analogy of the music industry to explore how digitalization can have varying stages. It goes a little something like this. Prior to digital, music was distributed by performance, then printed sheet music, then through vinyl (and to some extent tape). The first wave of digital saw the … Continue reading The evolution of digital work
Category: Themes
There are three things converging in my working life at the moment: Government client work on delivering modern IT services is at last at the point where we are starting to deliver actual technology into the hands of actual people who aren't in the technology team. My work has been to help shape the activities … Continue reading Workplace Safety
Another review and reworking of hints gleaned from the book Remote for a client I'm currently working with, here are some handy hints on how to support working when you don't have everyone in the same office at the same time... - make sure there is time-overlap as to the hours that people work/work in the … Continue reading Agile/Flexible/Smart working tips
Ideas about Service Design have started to permeate into the world of the IT department. For most it's about the approaches necessary to develop customer-facing digital services. But for some it's also being applied to improve the way in which technology is delivered to people inside the organisation. And by that I mean the customer … Continue reading CIO Priorities 29: Improve User Experience
I've just read some of the John Doerr book Measure What Matters as the latest title from the WB40 book club. I say "some of" because it's a classic example to prove my theory that you only need to read the first three chapters of most business books. It's good, though. You can hear Chris … Continue reading Stamp OKRs
Just down the road from us is a posh gym and leisure centre called the Lensbury Club. The affluent townsfolk of Teddington congregate there at the weekend to avoid the hoi polloi in the local municipal. I've visited on a few occasions and it's all very nice, although there something of the air of a staff … Continue reading The rediscovery of well being
We live in a time of data. Given that, it constantly surprises me how badly so many organisations manage the stuff. In particular, most organisations find themselves today with silos of information across multiple systems that don't quite match up; data integrity issues where slight variations exist from system to system, but then more pernicious … Continue reading CIO Priorities 15 – Data Integration
Underpinning just about every Smart, Flexible or Modern Working project that I've seen in the past few years has been an overriding business imperative: save rent. This isn't something that is a universal organisational need. Speaking with experts in the field, in much of the United States, for example, it's far more common to find … Continue reading CIO Priorities 14 – Real estate costs
Seems a simple question, doesn't it? Where do you work? And yet as we sit on the edge of what we are being told as being the beginnings of seismic shifts in patterns of how we work, my hunch is that the responses to that question are changing, will continue to change, and for many … Continue reading Where do you work?
This week I have learned: The continuing excitement of launching an actual physical product. Schiphol airport have removed the need for passengers to take laptops and liquids out of bags at security. It makes a huge positive difference to how faffy the whole process can be. The fundamentals of how a dentist practice is managed. … Continue reading Weeknote 390: new client klaxon
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