Ideas about Service Design have started to permeate into the world of the IT department. For most it’s about the approaches necessary to develop customer-facing digital services. But for some it’s also being applied to improve the way in which technology is delivered to people inside the organisation. And by that I mean the customer experience overall, not just the quality of the software developed.
For many years service desks and IT support have been costs to be managed out, outsourced often to the lowest bidder. Shifting to an approach that puts value into the way in which services are delivered is a big change. It’s not established wisdom, and it’s happening slowly.
I’ve recently launched Stamp London’s first physical products – sets of playing cards called CxO Priorities. You can find out more about them here, and order a set for yourself here (or simply download the PDF and print them out).