Some years ago, in my first exploration of the world of virtual reality, I contrived to introduce a group of senior lawyers into what now is occasionally being called the Metaverse. I'd managed to spend a bit of their money buying an HTC Vive rig, and at their annual partner conference was inviting them to … Continue reading See what happens…
Category: Themes
Last week I spent a bit of time with some of my Executive colleagues thinking about the way in which we understand and foster relationships with people who work for our clients. Our business, like many in the professional services space, depends on relationships between people. The ways in which we establish, foster and maintain … Continue reading Tracking client relations
I've been spending this morning partly trying to set myself up on Mastodon. I'm not necessarily jumping ship from Twitter, but I'm just interested in checking out the potential lifeboats. What the experience has so far instilled in me is a deep respect for the engineering marvel that is modern-day Twitter. To deliver a service … Continue reading Twitter and technocracy
I've been thinking about teams recently, and in particular the types of teams that are brought together where nobody really knows anyone beforehand, but where they are expected to start work and be productive pretty much immediately. Take, for example, flight crews on aircraft, particularly with bigger airlines. Everyone has a role to perform: pilots … Continue reading Model teams
Over the past few weeks, I've been writing about how internal technology teams, whether IT, Digital or other permutations, might look at themselves though a service value lens to better understand what they do in the eyes of their "customers". If you haven't seen the articles, they are here, here and here. Last week I … Continue reading The tech team value prop – field experiments
This week I have learned: ultimately it's about the people. We can get fooled in the world of technology into thinking that not only it's only about the tech, but that tech people themselves are somehow more machine than human. It's not and they're not. Chris was off sunning himself at a conference this week, … Continue reading Weeknote 604: people, innit?
Twenty-six years ago I started working at the BBC just as the corporation was entering into its first big phase of digital transformation. The world of broadcast media was changing as the production and distribution of television shifted from analogue to digital technologies. Shifting from analogue tape to first digital tape and then hard drives … Continue reading The digitally-transformed office
So far in this short series, I have looked at identifying who a modern technology team might be providing services to, the jobs those people might be doing, the gains they can receive if they are successful, and the pains that they might experience if they fail, or that get in the way of them … Continue reading The Tech Team Value Prop – services offered
Occasionally there are conversations I have that stick in my mind for years and years. One of those such conversations was when I met up for lunch with a former-BBC and Microsoft colleague Mark a few years ago. "It's not a sales funnel," said Mark. "It's a sales sieve." Mark explained that whilst sales teams … Continue reading The sales sieve
In the last article, I explored the idea of the diverse groups of people who are the consumers of the services that are provided by an internal technology group, whether an IT or Digital team (or any of the many variants in between. This time around I’ll start to explore a few of those different … Continue reading The Tech Team Value Prop – jobs to be done
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