Occasionally there are conversations I have that stick in my mind for years and years. One of those such conversations was when I met up for lunch with a former-BBC and Microsoft colleague Mark a few years ago. "It's not a sales funnel," said Mark. "It's a sales sieve." Mark explained that whilst sales teams … Continue reading The sales sieve
Category: Themes
In the last article, I explored the idea of the diverse groups of people who are the consumers of the services that are provided by an internal technology group, whether an IT or Digital team (or any of the many variants in between. This time around I’ll start to explore a few of those different … Continue reading The Tech Team Value Prop – jobs to be done
Most business-to-business businesses are relationship businesses. They are driven by the relationships that exist within and outside. On trust built between people and on the way in which they interact with one another. Whilst procurement processes might deliver a level of objectiveness to the process of establishing new business contracts, who bids and who is … Continue reading Hybrid relationships
I've had a few months now out of running an in-house technology team to be able to start to reflect on the experience. One thing that is particularly notable, and this is true of technology teams and many other professions too is the prevalence of the proverb of Physician, heal thyself. Put simply, too often … Continue reading The Tech Team Value Prop – Customers
An update on the PlayCards...Back in 2021... After I had had the idea of producing the PlayCards, and after the even better idea of getting a designer involved, I spoke with the wonderful Claire Selby of https://www.studiokt1.com/ about how her agency, born of the most creative minds from Kingston University, might help me make the product a reality. … Continue reading PlayCards – the journey to product Ep. 1
The week in photos:
I've known about the Freudian concept of the Narcissism of Small Differences for many years, and it's a concept that I see around me all too often. In simple terms, Freud argued that groups of people who to everyone else seem all but identical will get extremely het up about what makes them different from … Continue reading Narcissistic
This week I have learned: Sometimes it's not about the technology, but the broader why that teams and organisations are structured. In various conversations with clients this week, challenges of shifting skills, structure and approaches appear to be running alongside challenges of building and deploying tech. It comes back to some of the conversations I … Continue reading Weeknote 593: exploring
Back in the early days of my career, deciding to do something new with information technology was an expensive business. Before you did anything, you needed hardware; servers to run things on, and software to run on those servers. The things you required arrived in boxes, even the software in the form back then of … Continue reading Technology as transport
Over the past few weeks I've been thinking about concepts of "data products" and how the approaches and methods of Service Design and User-Centred design might be applied to designing data that isn't encapsulated into a user interface. Quite often people in the world of Service Design come from backgrounds that aren't particularly technical. The … Continue reading Data consumption
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