There's a free ticket available for the Customer Experience World event at which I'm speaking next month. All you need to do is send you answer to the following question: What is the percentage of people using Twitter for Customer Service now? a) 60% b) 70% c) 55% by email to sandie@thefocusgroup.org.uk T&Cs here: http://www.focusgroupevents.com/CEW-Digital-2017/competition
Category: General
This week I have learned: I struggle to understand how the "rational" approach to the impending President Trump is anything other than fairly irrational. I am contemplating buying a Mac. Long story. So much of my career has been in roles where the value is a narrative, not a set of KPIs. That can be … Continue reading Weeknote 320: 2017
The circumstances that led up to my meeting with David Schneider are a microcosm of the sorts of things that I think organisations (and we individually) need to do to be able to survive and flourish in our ever-ambiguous modern world. Social networks enable us to make connections with people with an ease that just … Continue reading The Agile Stage
This week I have learned: The trouble with Agile is that organisations forget about the human side of things and just end up trying to follow the instructions verbatim People who willingly help others are just the best. Being told "we've still got £200 to spend" when at a bar at Christmas... well, you can … Continue reading Weeknote 319: improvisation
Words fail me. Next week: realities bite.
This week I have learned: the podcast has already generated some interesting new interest an entity relationship model still has the power to unpick a circumstance quicker than many other methods pipelines are things to be managed by oil companies. Sales is much more like bagatelle don't catch up with a friend for a while … Continue reading Weeknote 312: last of the old guard
Microsoft yesterday made some big new product announcements, with updates to Windows, and a new range of Surface devices. At the moment I'm involved in a project looking at providing core technology refresh in big corporate organisations, and I struggled to see anything that would have sent a message that Windows is a business-focused, cost … Continue reading Monetising legacy
Whatever your views on Britain leaving the European Union, the country is certain now to be entering an extended period of negotiation with the EU and its member nations to unpick the UK from its forty-year relationship. In the past few weeks there has been a repeated claim from various government ministers that we shouldn't be … Continue reading Poker face
Next week, along with good chum Chris Weston, I am launching my latest media experiment - a podcast called WB-40. Every week, for 40 minutes (or thereabouts) Chris and I will be exploring a couple of subjects. Next week we start with the themes of Robotics and the Internet of Things. It might be good … Continue reading Announcing: the WB-40 Podcast
I am, personally, prone to the odd metaphor. "Rainbow shitting unicorns" is one I use with depressing regularity, usually in reference to a quest to find technologies or skills that patently do not exist. A unicorn is a mythical creature. A rainbow shitting variety doubly so. Unfortunately, it seems that Unicorns now has two meanings … Continue reading Crap Tech Industry Metaphors: 15 Unicorns
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