Things I learned this week: nailgunning a ruggedized laptop to the fence outside of head office is about as explicit a piece of user feedback as I have ever heard the #sharingorg project is going to be massive fun my new office is better that yours I love it when a plan comes together (thanks … Continue reading Weeknote 258: in which I learned new definitions of user disatisfaction
The way in which you communicate sets the tone for what people think about you. Not so much what you say, but how you say it. This is the essence of a brand, creating the perceptions held about organisations and individuals by their customers and clients. In many ways the world of Corporate IT is trying … Continue reading Ditch the SLAs
The Pivot is a concept well beloved in the Lean Startup community. Always be looking for the way in which your product or service can be changed to adapt to new markets, new customers and/or new applications. To hear the Lean Startupers go on about it, sometimes you'd think they'd invented the concept. But the … Continue reading Pivot and pass
A while back I wrote about an increasing feeling of worry I have with the way in which many disruptive digital start ups seem to take a fairly dismissive attitude to the established norms of society. Whilst that's on the one hand somewhat obvious (how can you be disruptive if you're not challenging the status … Continue reading The only way is ethics*
Things I have learned this week: the website for requesting a new business bank account at HSBC is a horrorshow The Sharing Organization project is GO! (but that "z" is going to piss me off) (so much for a global language) Membership of The British Museum is possibly the best value co-working space in London. And … Continue reading Weeknote 257: up and running
A few weeks ago I was able to announce, somewhat cryptically, another role on my ever-extending LinkedIn profile - as a Research Associate for the Leading Edge Forum. Now I can put some meat on the bones... The LEF have commissioned me to run an extensive research project looking into a topic which has fascinated … Continue reading The Sharing Organization
There was one line in Aditya Chakrabortty's column yesterday about Jeremy Corbyn's ascent to the leadership of the Labour Party that got me thinking... Moments before his final campaign rally last Thursday, I asked Corbyn how much of a work-in-progress his opposition would be. A lot, came the answer: everything hung on who would join … Continue reading Agile Politics
I've a couple of events in the next few weeks where I'm speaking. Next week is the 2015 CIO Summit, and I'm going to be running a session with my old Imagination chum Tony Phillips looking at branding the CIO and the IT department. Then in October I'm going to be taking part in a panel … Continue reading Coming up…
Things I have learned this week: it appears that Salesforce are living the dream of Utility Computing by having customer service as bad as that of the average telco or energy company some people continue to seem surprised that I can make real-world connections with people through all of this social networking malarky change without … Continue reading Weeknote 256: 8 Bit
I'm not generally a big fan of sporting metaphors in business, as they tend to be overly reductive, but the one that has been adapted from a quote Canadian ice hockey-player Wayne Gretzky is interesting and something that I'm hearing quite a bit these days: I skate to where the puck is going to be, … Continue reading Run to where the ball will be passed…
