In January I'm going to be part of a stellar line up of speakers at The Focus Group's Customer Experience Digital Leadership event taking place in London. I'll be exploring some of the themes on Play that are developing out of my work on the book (see the clip below), but I can also highly recommend … Continue reading Digital Customer Experience event
Category: Themes
I was chatting with my neighbour a few weeks ago, and for some reason got onto my pet subject of why measurement is at the core of so many of the problems I see in the world of business. "You know I can't agree with that, Matt. I'm an accountant." And therein lies the problem. Just … Continue reading Celebrating fires extinguished
(Photo: New Year, Icelandic Style) It's that time of year to get all reflective about what the last twelve months has had to offer. And it's fair to say that 2016 has had more ups and downs than most. But rather stick my head in my hands and rock backwards and forwards until it all … Continue reading Five things I have learned in 2016
Piece of data #1: the average car is parked for an average of 95% of its lifetime. Piece of data #2: 57.5% of the UK population drive to work. Piece of data #3: the average Brit sleeps something of the order of 7 hours in any 24 hour period. Including time either end for going to bed and … Continue reading Self-driving fantasies
It's that reflective time of the year. And a few weeks back my old chum Sean Mills asked me if I'd pulled together a list of recent reading. So here you go, Sean (and the rest of ya). Listed below, in reverse chronological order, are all the books I bought in 2016. Can't say I've … Continue reading The 2016 Bookshelf
There should be a word to describe words that sound like they should be onomatopoeic but aren't. Top of my list of these nonomatopoeic words would be Fungible. It sounds like an adjective that could be applied to describe the properties of the caulk materials that builders use to fill in gaps around woodwork. "Ooh, … Continue reading Fungible
I was pointed yesterday to an article on Harvard Business Review that talked about how machine intelligence was about to change the world. It was interesting enough, although talked a great deal about MI being a "predictive" technology. As I've expressed many times, the human desire for sages of the future is deep and a … Continue reading Plus ça change
Over the past few weeks I've been getting a lot of social love from employees of Oracle the world over. A video interview that I did for CIO.co.uk a little earlier in the autumn has been tweeted dozens and dozens of times by people working for the Larry Ellison Relational Behemoth. Well, I say "people". I'm actually not so sure. This … Continue reading The anti-social
There is a truth held dear in traditional IT management that with scale come economies of scale. In the old world of on-premises technology in server rooms that were run exclusively for the company consuming the technology, this might have been the case. Costs nestled in the price of running the infrastructure plus the costs of … Continue reading Cloudy economics
Last night I was lucky to be invited to speak to the 360° Club at a hotel overlooking St Paul’s Cathedral. here's roughly what I said… So here is my starting proposition: “You’re less likely to be disrupted if you are in sync with your customers’ view of your value proposition.” I think that most … Continue reading Ripe for disruption
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