Spend a lot of your time firefighting? It's a funny metaphor, because one group of people who don't are firefighters. The fire service spends a huge amount of its effort, through education, regulation and other activities, trying to reduce the amount of time that it spends doing the thing it is assumed that they do … Continue reading Firefighting
Category: Marketing
I'm currently writing a report. It's something that is going to be being published next month. Because we are "publishing" the report, I want it to be delivered in a format that is identifiably a thing, an object. But because the report is about digital transformation, I want the report to live to those values … Continue reading Replacing paper
I've spoken to a few people in the last week who are in the financial services industry, and it is striking how regulation of the industry is acting as a massive inhibitor to innovation in that industry. Given the seismic impact of a very liberal approach to regulating banks over the past half decade, this … Continue reading Regulation and innovation
Following on from the announcement that Hong Kong-based company Deep Knowledge Ventures have appointed an Artificial Intelligence as an official board member, I'm delighted to announce that stamp London are to appoint an Artificial Intelligence called Bertie as our new CEO. Bertie runs on a sophisticated algorithm that is able to predict the future with outcomes … Continue reading Stamp London announce new AI CEO
There is a great article that Rob Brown has published in the aftermath of the conviction of publicist Max Clifford. He argues that the PR industry has been lax in allowing one man (Clifford) to become the de facto representative of the entire world of public relations. It's failed to address Cobbler's Child syndrome, and … Continue reading Cobbler’s children
It occurred to me a few days ago when my Chromebook went through yet another software update that I have absolutely no idea what version number I'm currently using. 35.0.1916.47 beta, apparently. I just looked it up. But the reality is it's not really relevant. My phone is running Android version 4.4.2, but again I … Continue reading Version numbers
Another day, another corporate social media SNAFU. This time, the transport provider for East Anglia, Greater Anglia, part of the Abellio group. Not of the scale of some of the recent ones, but a telling misunderstanding of the nature of how social networks work. You can see the gory detail here, but the short version is … Continue reading The dangers of “channel” strategies
I've heard from a few sources recently that there is a move afoot in Whitehall to replace CIOs (Chief Information Officers) in government departments with CTOs (Chief Technology Officers) and CDOs (Chief Digital Officers). I don't know the validity of that story, but it strikes me as credible as an attempt to shift the technology … Continue reading What’s in a name?
For some time now I've been using the example of the recorded music distribution world as a metaphor for how organisations might change and adapt into the world in which we find ourselves. Initially I talked in terms of Spotify or iTunes, but this is the fuller-nuanced version. There's no one right way in which an … Continue reading Digital business models
Obfuscation is currently one of my favourite words. It seems to express something that seems to happen in so many circumstances, and it also is one of those few words that you are actually, to some extent, doing by using it. It also is a word that perfectly sums up the pricing strategies of telecoms … Continue reading Obfuscation
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