With news this morning about how BT are looking to acquire EE, I've been having conversations with a few people recently about the point of telephones in this day and age. There's an awful lot of assumption and learned behaviour associated with these devices, and the continued existence of telephones (desk-based ones in particular) is today … Continue reading Why do we need phones?
Category: innovation
The shutdown of airspace across the UK at the end of last week raised an issue that's been bouncing around in my head for a while: that we have long since reached a point where the systems which we have developed, and the interconnections between those systems are too complex for us to understand. From what … Continue reading Failing gracefully
During Social Media Week in London, along with Katie King, I presented on the challenges that Social and Digital channels are placing onto the ways in which organisations are interacting with their customers. The presentation gave an overview of the report that I researched and wrote this summer for IG Digital. You can see the … Continue reading Social Media Week – The Social Challenge
This post is in the “cheaper than therapy” category a little more than usual, but expresses some of the paradoxical stuff I’m currently mentally wrestling with… First of all, nobody can predict the future. I don’t care if you’ve been blessed with the magic pixie dust of mysticism, or the magic pixie dust of big … Continue reading Confusion
So the much-hyped Apple product launch event came and went. A couple of new (bigger) phones, a payment system and a new album from a bunch of has-beens. Oh, and a watch. Apple Watch. Not iWatch because someone else bear them to that brand. A new "form factor-defining" product from Cupertino? Now let's be clear … Continue reading Who’s watching?
TLAs define the language of many an organisation. (That's three letter abbreviations for the most part for the pedants amongst you). One that appears in many is BAU - Business As Usual. Now my personal jury is out on whether we are living through a period of unprecedented change, or just are experiencing the arrogance … Continue reading Business as unusual
Over the course of this summer I've had the fascinating opportunity to talk to dozens of people from organisations across the UK exploring the ways in which they are using digital, social and traditional channels to engage with customers. Next month the results of that work are going to be published in a white paper by IG … Continue reading Connecting customers
Coadec Executive Director Guy Levin wrote an interesting piece on Wednesday calling for a clearer view from government about positive disruption in the start-up space. Now I'm sure that government needs to have a view and encourage entrepreneurship, but this is a two-way street. There seems to be an almost "autistic" nature of the … Continue reading An ethical code for disruptive startups
In email conversations yesterday with my Innovation Engine co-conspirator Richard Hale, he noted that increasingly he's seeing the word "disruption" being used by the people that he is working with.Maybe you should do a blog on the theme of disruptive/disruptionhe said.Well, here goes.For me, this is all about a continuum of change, as illustrated above … Continue reading Innovate or disrupt?
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