Social Media Week – The Social Challenge

During Social Media Week in London, along with Katie King, I presented on the challenges that Social and Digital channels are placing onto the ways in which organisations are interacting with their customers. The presentation gave an overview of the report that I researched and wrote this summer for IG Digital.

You can see the full presentation in the video above, and you can also download the slides and the report by visiting http://igdigi.com/SMWCC

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