I'm the sort of person who has favourite Laws of Social Science. To be specific, my two favourite Laws of Social Science are Goodhart's Law and Campbell's Law. To summarise them, Goodhart's Law states that if a measurement is used as a goal, the meaning of that measure changes (usually for the worse). Campbell's Law … Continue reading Measuring RTO
Category: Leadership
Over my nearly 30 years of work, I've picked up a bunch of theories and models along my way. Some of them are useful, many of them I've forgotten. One that I keep coming back to is the 7-S Model. Developed by Tom Peters and Robert Waterman in the 1980s whilst they both worked at … Continue reading 7-Ss for Technology teams
I've banged on for many years about the weird cult that is Net Promoter Score, a magical metric with organisational healing powers. In one number, it is claimed, the mysteries of business can be unlocked. Ask your customers their likelihood to recommend you and wealth and prosperity will be yours. Except... The world of recommendations … Continue reading Just recommend!
Over the course of what I self-deprecatingly refer to as my "career" I've worked in and with a large number of different organisations in a very varied number of industry sectors. The sociologist in me finds learning about new organisations utterly fascinating, and quickly being able to pick up the nuance of a new setting … Continue reading Trump cards
I've never been a big fan of the associations of the concept of "Shadow IT". It's been often portrayed as a bad thing, the result of a Corporate IT department that has lost control. Somehow that those pursuing alternatives to the mandated corporate systems are somehow furtively trying to undermine the power of authority. Ever … Continue reading Shadowless IT
People are getting overloaded with meetings. There's no two ways about it. A combination of the lack of informal conversations in office environments plus the ease of organising meetings with online diaries multiplied by there no longer being the limiting factor of "no meeting room available" means that for many of us there is no … Continue reading Back to back
Every year to accompany the Silicon Beach event, those speaking are asked to contribute to a book that is distributed to all attendees. Here's my contribution... A good friend of mine and I enjoy a heated debate. She’s an accountant with opinions. I’m a gob-shite. We both like a glass or two of red with … Continue reading Blindly Following Rules
Whatever your views on Britain leaving the European Union, the country is certain now to be entering an extended period of negotiation with the EU and its member nations to unpick the UK from its forty-year relationship. In the past few weeks there has been a repeated claim from various government ministers that we shouldn't be … Continue reading Poker face
For the first few decades of the automobile industry, cars looked like horseless carriages. The infrastructure to support them was ropey. There were restrictions place upon them, like having a man walking ahead with a red flag, that made them fairly useless. But over time things changed; the infrastructure to support motoring began to expand … Continue reading The typewriter-less office
I had a fascinating conversation this morning with the HR Director of a large engineering company as part of my #sharingorg research. He has been helping to foster a change in how his organisation collaborates internally and externally, necessitated by changes in the markets in which the company operates (they're big in mineral commodities, mineral commodities … Continue reading Living the values
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