Workplace Safety

There are three things converging in my working life at the moment: Government client work on delivering modern IT services is at last at the point where we are starting to deliver actual technology into the hands of actual people who aren't in the technology team. My work has been to help shape the activities … Continue reading Workplace Safety

Agile/Flexible/Smart working tips

Another review and reworking of hints gleaned from the book Remote for a client I'm currently working with, here are some handy hints on how to support working when you don't have everyone in the same office at the same time... - make sure there is time-overlap as to the hours that people work/work in the … Continue reading Agile/Flexible/Smart working tips

It’s all about the people

So according to extensive research published yesterday by Microsoft as part of their annual Future Decoded jamboree, digital transformation is a matter of changing people and behaviours rather than merely technology. Wow. Who knew? But here, it seems to me, is the rub. The sort of decision making in organisations that chooses Microsoft to provide … Continue reading It’s all about the people

The ubiquitous inbox

Back in my later days at BBC Worldwide in the early 2000s, I commissioned a piece of research to look at the habits that our staff had in their use of file storage and email. The work, looking back, was relatively unusual. I brought in a social scientist to do a piece of ethnographic research … Continue reading The ubiquitous inbox

Finding the right space

Picture the scene. A modern office. Open plan. A bank of eight desks, two rows of four, facing each other. Screens, laptops. Six of the eight desks are occupied. Two are empty but with coats hanging over the backs of chairs, the workplace equivalent of a towel on a sun lounger. Five of the six … Continue reading Finding the right space

Change as an design challenge

Yesterday marked the formal start of user research in the latest project, a business change programme to help the people in a government body to take advantage of new cloud-based collaborative technologies.There's a lot that has been done in the UK public sector over the past seven years to instil agile approaches into the way … Continue reading Change as an design challenge

Changing habits

The Emotional Change Curve is something of a stock in trade amongst people involved in organizational change management, and a model that I have used extensively over the years. The model and its variants are derived from work by psychiatrist Elisabeth Kübler-Ross and plots a series of emotional reacts that people have when confronted by change … Continue reading Changing habits

The art of play

Throughout my career it's struck me that technology has provided two forms of service: the dull stuff and the fun stuff. The dull stuff are the information systems, the databases, the business process automations. Generally the things that treat humans as little more than data and processing modules from whom information is to be extracted … Continue reading The art of play

Irreversible mistakes

Imagine the scenarios: The first, an errant piece of paper gets caught on a paperclip at the back of a bundle of documents. The documents are a contract to be signed as part of a negotiation. The errant piece of paper shows some workings that make parts of the deal transparent. The deal, as a … Continue reading Irreversible mistakes