Another day, another airline algorithm atrocity - this time not a doctor being hauled down the aisle by United, but a ten year old child being barred from travelling with his family by Air Canada. For all of the talk about PR disasters and customer service woes, in our automated algorithm obsessed world one dialogue … Continue reading Trust in Algorithms
As someone who occasionally lives a coffee shop working lifestyle, I feel I have come to understand what are the bare requirements for "knowledge" working these days. In no particular order: refreshments a chair and table somewhere to have a chat with someone toilets wifi (ideally) a power socket protection from the vagaries of the London … Continue reading Minimum Viable Workplace
https://vimeo.com/194773566 Back in the Autumn I did a five minute Ignite-style presentation at the wonderful Katrina Collier's DisruptHR London event. In just 20 slides it outlines the core idea that's underpinning the work on The Book.