Earlier this week I had a connection request on LinkedIn from someone under the nom de plume of Unemploy Bot, claiming in its headline "I will take your job soon!". Normally I'd shun such nonsense, but there was something about Unemploy Bot that tickled me. I accepted the request, and got into a short conversation, … Continue reading Adaptability
Category: Themes
When I started a job as a consultant for a management training company back in 2005, I vividly remember a conversation over dinner with my school friend Cath. “I don't know how you could do that. Whenever I go on training courses I spend the whole time petrified that the trainer is going to point at … Continue reading “And you return the favour”
I've been using LinkedIn since 2004. It's been a constant past of my working life for those 13 years. I've been a subscriber for about 7 years. In that time my monthly subscription has crept up surreptitiously to now be more than double what it was when I started paying for additional access to the … Continue reading LinkedOut
Every picture tells a story. These days in the realm of social networks, click rates and the hunt for audience it's more like every picture sells a story. Imagery is vital to online content. The featured images that get scraped and then catch the eye as articles are tweeted and favorited. The decorative fly in … Continue reading Robot propaganda
Another fascinating day at Julia Hobsbawm's Names Not Numbers event in London. It's a hugely eclectic day, yesterday spanning the role of theatre in politics, advances in the life sciences, David Bowie, the neuroscience of truth and an interview with the artist Maggi Hambling who I think has now become my favourite sweary creative (wrestling the … Continue reading The influence of the network
The meandering path of the comb-shaped professional means that one can end up doing work that one wasn't expecting. In fact, it's fair to say that most of my work these days falls into this category. And so as such I currently find myself on an assignment looking at the way in which modern cloud-based … Continue reading User-centred HR
This week I have learned: that I have apparently become a product owner (interim) that the key to improvisation is listening (thanks to Neil Mullarky) that Customer Experience should maybe become an optional extra that I bloody love radio Next week: trying to work out what being a product owner (interim) actually means, and a … Continue reading Weeknote 327: playing around
A good day yesterday at The Focus Group's Customer Experience Digital Leadership event in Holborn. Not only did I get the chance to catch up with BT's Nicola Millard, Postshift's Lee Bryant and WB40's Chris Weston, but I also had the chance to roadtest some of the key concepts from the Play book. At the … Continue reading Choosing CX
This week I have learned: there's nothing quite like a day spent judging people to find out quite how judgement I am capable of being... technology for technology's sake leaves me cold. for reasons of musical creativity I've moved back onto Windows for the time being. An interesting transition. If you ask a professional for … Continue reading Weeknote 326: if we all ignore it hard enough, it might just go away…
I was in conversation this week with a senior IT chap from a big, global industrial conglomerate. It's a world away from most of the organisations I've worked for over the years- namby-pamby creative or professional services businesses who wouldn't know one end of a monkey wrench from the other. It's easy to fall into … Continue reading The second wave
mmitII 