This week I have learned: only when you really start to get under the covers of how your customers live their lives, you really can get to think about how to provide them with better services.And you also need to understand what those services actually are.Going through a really formal procurement process has been at … Continue reading Weeknote 503: levelling
Category: Weeknotes
This week I have learned: that we have permission to proceed to the next stage for our transformation project. Numbers and timeframes are the next step.Oh, that I need to find an alternative to calling it a "transformation project". I'm really starting to dislike the term. Answers on a postcard to...I'm increasingly suspicious of organisations … Continue reading Weeknote 502: presenting
Where exactly has 10 years gone? When I wrote the first of these little diary entries back in 2010 I didn't really think that I'd still be doing them more than a decade later. Bar a couple missed during holidays, and one or two posted on a Saturday because the Friday was just too exciting, … Continue reading Weeknote 500: Ten Years of Weeknoting
This week I have learned: the restorative power of a good break.that it seems I'm getting the key people onside with the longer term approach.liminal is becoming increasingly important. That chap Roland Harwood is a visionary.Back to the office is not the same thing as back to work. I've never worked as hard as I … Continue reading Weeknote 499: Back to it
The week in a photo...
The week in a photo... Aberdyfi
The week in a photo... East Wittering
This week I have learned: if it looks like a duck, and quacks like a duck...the football stuff is getting nerve wracking.without a massive shindig every year in Barcelona, some companies' business models start to look a bit threadbare.I'm still hiring - 5 days to go...buildings are living, socio-technical systems.a new angle on thinking about … Continue reading Weeknote 493: End of term
This week I have learned: that a combination of rain and back to back meetings means I've barely left the house this week.there is a fine line between therapeutic and annoying.parent/child relationships exist all over the place. Often switching mid sentence.it's one thing to know what you need to do, but quite another to convince … Continue reading Weeknote 492 – housebound
This week I've learned: do I spend too much energy trying to make other people happy?we really should have turned the WB-40 Donate Page on earlier.the relentless tide of meetings is starting to get to all of us.football eh? Ask me again after the 12.30 kickoff on Saturday.being asked by someone to mentor them is … Continue reading Weeknote 489: bolt upright
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