Today’s second coffee companion is a product person.
We talked about:
- how Edinburgh is a different city during the festival
- adjusting to a new city when moving during a pandemic
- the differences between the NHS in England and in Scotland
- the stretch to make space for an hour of conversation
- the value in going out and seeing customers and users where they are
- the theatre of the doctor’s reception area
- my pet theories of the semiotics of a company reception area, and of how you can measure the customer centricity of an organisation inversely to the number of laminated notices that appear in customer areas
- how many laminated notices there are in a doctor’s reception area
- the GE Adventure series
I’d love to have coffee with you. Sign up here: https://calendly.com/matt-ballantine
Ever increasing pie charts:
mmitII 