This week I have learned:
- if you are going to have time with people in person, make sure some of it (if not all of it) is social time. I had a trip up to Manchester this week and got some face time with colleagues old and new in a pub. It was delightful. I also had some time at a networking event at the Equal Experts offices with a talk, pizza and beer. It’s a cliche for a reason.
- it was a pleasure to host a panel at the Housing 2022 conference on the theme “The future of customer service”. Panels are interesting – I hope that through a combination of public speaking, podcasting, my interviewing techniques learned from social research and just from being on stage in one form or another, I’ve got reasonable skills as a host. I certainly got some ideas from the session.
- I do wonder if Housing is a sector where my new business can provide some support and help? Data in particular is an area where there’s much to be done, and the incumbent business systems don’t do them. Building safety, providing decent homes and the environmental agenda are all things that could be improved through the improved use of data. As I start to explore concepts like Data Mesh, there’s some interesting work to be done for landlords…
- so often it’s just about nomenclature. Call something with a name that means something else to someone else and things can get confused. It took me ages in the last job to understand that “Developer” meant people with shovels not people with keyboards.
- keeping the ability to remember back to what I used to do might become a superpower. There again, it might become my Achilles heel.
- I feel like I’m starting to add value in the new role now. There’s still so much to learn, so many people to get to know. But I’ve been a help this week, and that’s what I think I’m here for.
- How can it be July already?
Next week: embedding
The week in photos: