My slide deck for the Spring 2012 IT Directors’ Forum: http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=itdfpresentationfinalmetro-13358830489337-phpapp01-120501094105-phpapp01&stripped_title=spring-itdf-presentation
Scene Setting
My LinkedIn page: http://www.linkedin.com/in/mattballantine
Touch expectations: https://mmitii.mattballantine.com/2012/03/21/touch-expectations/
The battlelines of consumerisation: https://mmitii.mattballantine.com/2011/08/08/the-battlelines-of-consumerisation/
Green field thinking
https://mmitii.mattballantine.com/2012/01/26/a-green-field-it-function/
Positive reinforcement
https://mmitii.mattballantine.com/2012/02/13/motivating-through-games/
https://mmitii.mattballantine.com/2012/02/20/positive-reinforcement-and-business-systems/
https://mmitii.mattballantine.com/2012/02/14/skinner-the-art-of-motivation/
https://mmitii.mattballantine.com/2012/02/22/theory-x-theory-y-and-the-strange-case-of-the-expenses-system/
Avoiding “stupider, faster”
https://mmitii.mattballantine.com/2012/03/27/avoiding-stupider-faster/
Providing a service
https://mmitii.mattballantine.com/2010/06/30/managing-the-client-experience/
https://mmitii.mattballantine.com/2010/07/01/implementing-the-client-experience-model/
https://mmitii.mattballantine.com/2010/07/14/lowering-expectations/
Fostering innovation
https://mmitii.mattballantine.com/2012/04/04/apis-everywhere/
https://mmitii.mattballantine.com/2012/02/24/chief-playfulness-officer/
https://mmitii.mattballantine.com/2012/01/24/when-is-an-it-strategy-a-business-strategy/
mmitII 
Ah, you’re speaking at the ITDF? I’ll be there. Not sure if I’m in all the keynote sessions or not, suppliers don’t go to them all evidently. Your successor at Imagination is a delegate. Hope to catch up over a pint! Lots of fun cloud stuff to talk about…