Weeknote 471: sore toes

This week I have learned: That I am really not cut out for skiingLaw firm offices really are hilariously interchangeableOnce you get over the initial silliness of talking about gnomes, you find that they’re a great way to explore interesting problemsThe gulf between wallpapering over the cracks and knocking down the whole damn building is … Continue reading Weeknote 471: sore toes

Mind the Pizza Gap

For the past couple of decades, I've found myself, for one reason or another, in front of groups of people asking them to identify brands that, for them, sum up really great or really bad customer service. In the latter category, the types of brands have remained remarkably stable, even if some of the names … Continue reading Mind the Pizza Gap