This week I've wrapped up another engagement working for the Common Technology Services programme in the Government Digital Service. With two stints working in the pan-Government group now under my belt, I'm left wondering a few things about how technology is managed not only within the public sector, but in big organisations more generally. To … Continue reading Another golden triangle
In one of those literary side alleys of which I occasionally turn, I'm currently reading Keith Johnstone's seminal work Impro, which came recommended by theatre produced Phelim McDermott with whom I had a fascinating conversation a few months ago. Fairly early on in the book, Johnstone talks about his own discovery of the work of Joseph Wolpe … Continue reading Metathesiophobia
Things I have learned this week: London doesn't really work above 29 Celcius I'm happiest when I can work at applying new theory to practice In 2017 exchanging potato-based puns with your electricity provider isn't completely odd I'm so glad that this politics stuff is becoming clearer - aren't you? Next week: farewell to the GDS
The world has changed. We used to talk about the online world and the real world. There is no longer such a distinction. Our realities are a synthesis of things in the physical world, things in the digital realm and stuff in our heads. The biggest part, as it's ever been, is the stuff in … Continue reading Mixed reality
So 19 days in... It's just time to get on with writing the thing. Updates on a slightly less regular basis to follow.
I have a new rule of life. If I decide to complete a customer satisfaction survey I will bail out at any point there is a Net Promoter Score (NPS) question. NPS, if you aren't aware, is a magic number. By tracking NPS you can excel at customer service; at least that's how the story … Continue reading Recommending
Father's Day. A nice cycle ride by the Thames for breakfast near Hampton Court. A cycle back though a hot and sticky Bushy Park. A brief stop and then to swimming lessons for the eldest. Back for lunch, and then an afternoon of clearing the temporary kitchen to reconfigure into the new temporary kitchen. Put … Continue reading 18. Book Reset: days like these
Today I'm spending a bit of time reviewing the recording of my interview with Phelim McDermott, one of the founders of the improvisational theatre company Improbable. I was introduced to Phelim by Neil Mullarkey, one of my earlier interviewees. I like the chain reaction nature of discovering people to talk to. Early on in the … Continue reading 17. Book Reset: tangential
This is a summary of work slotted in to spare crevices of time today: I have recut the book proposal to reflect the new structure I have got in touch with Tracey to get some feedback from a trained professional I have formed a loose alliance with someone else who is also currently writing a … Continue reading 16. Book Reset: progress
This week I have learned: Defining "what is a record" these days is mighty hard. There's a distinct set of lines between collaborating, knowledge and records NPS surveys get on my goat Politics, eh? Cambridge is a beautiful city with a terrible congestion problem I am making progress Silicon Beach talk will be about embracing … Continue reading Weeknote 340: the power of networks
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