I spent much of Sunday evening in A&E. Nothing serious - just the average sort of flesh wound you come to get used to when living with toddler siblings who've just worked out the basics of projectiles. The children's department was unusually busy, and so I had quite a few hours to look at the sign … Continue reading Change pain
Category: Technology
I've just started reading a book about the Psychology of Pricing (The Psychology of Price: How to use price to increase demand, profit and customer satisfaction - a review to follow when I'm finished). It's opening gambits are quite pertinant to a conversation I had yesterday about how IT now finds itself in an open market. … Continue reading The psychology of pricing IT
As is so often the case it started with me being a smart-arse... This morning I presented to a select group of CIOs on the topic of consumerized innovation in the enterprise. How, in short words, do IT departments become the go-to people when others in their organisation want to try something new that either relies … Continue reading Consumer meets enterprise; enterprise wins
For some time now I've been arguing that modern trends in digital design seem to be putting aesthetics ahead of usability, with designers in a madcap dash to become flatter and more modernist than their peers. A couple of times in the past few days I've seen evidence of this on major media sites. The … Continue reading What’s going on with modern web design?
Brad Stone's The Everything Store: Jeff Bezos and the Age of Amazon is a fascinating, kind of authorised, insight into the man behind today's biggest online retail brand. Reading it has taught me a few things: ***** from a one-time Amazon interviewee I never, ever want to work for Amazon (and from my fleeting experience with their … Continue reading Book review: The Everything Store
I wrote recently about how I had been relieved to find out that I'm not alone in understanding the meaning of "omnichannel" when it comes to either customer engagement or marketing. What has been becoming increasingly clear to me, though, is that most of the discussions about how companies should deal with multiple channels of … Continue reading Polychannel
The world of customer engagement is a funny, almost bi-polar place. On the one hand it should be totally people-centric, as it's the place where companies converse with their customers. Except it's in many cases completely industrial - a world of de-skilled white collar work where the production line, six-sigma approaches of manufacturing have been deployed … Continue reading Customer engagement bypass
After my recent ramblings about the lack of diversity of thought within the tech industry, co-incidentally my former Microsoft colleague Ben Nunney is just in the process of launching a new campaigning body called ethicalco.de. The, particularly internetty, world of tech is a bit of a dichotomous mess. On the one hand you have Edward … Continue reading Diversity in tech
On Tuesday this week I was able to take part in a really engaging and insightful event organised by The Directors' Club. The DC is a group of people involved in customer-centric businesses and the Service Innovation Lab focused on how technology is changing the way customers are engaging with organisations. First off, the format … Continue reading Customer engagement
I've had conversations with a couple of people recently about my experiences of using a Chromebook, and whether they should get one. The biggest barrier in both cases has been interesting. It's not been about its "better when connected" nature. Nor the inability to use Microsoft Office in full form. Or concerns about giving one's … Continue reading How Apple can save Windows…
mmitII 