A fascinating evening last night at the Hidden Edge Club's networking event at the rather lovely Soho Hotel. The theme - Competing with Digital Natives - and I was honoured to be part of the panel discussion exploring themes around digitization, and how traditional companies can react to competition from pure-play digital businesses (and particularly the big … Continue reading The myths of disruption
Category: Themes
A week tomorrow brings the Minimum Viable Workplace workshop in London, a piece of collaboration that started with a conversation with Anne Marie Rattray in the Spring. We've got a dozen or more people from all sorts of organisations and background coming together to discuss and explore the ways in which organisations provide the platforms for … Continue reading Providing platforms for work
I've just re-read the book Remote: Office Not RequiredRemote: Office Not Required published a few years back by the founders of software company 37 Signals. A guide to good and bad experiences of remote working, it seemed timely given the project I'm just kicking off looking at how technology can enhance working practice in one of the … Continue reading Working remotely
A little over four years ago I wrote a post that explored what, at the time, appeared to be some reasonably good reasons why a business might want to produce a native mobile app over and above delivering their services through a web browser. The context of my writing that post were a bit different … Continue reading 7 Reasons to App Redux
This week I've wrapped up another engagement working for the Common Technology Services programme in the Government Digital Service. With two stints working in the pan-Government group now under my belt, I'm left wondering a few things about how technology is managed not only within the public sector, but in big organisations more generally. To … Continue reading Another golden triangle
In one of those literary side alleys of which I occasionally turn, I'm currently reading Keith Johnstone's seminal work Impro, which came recommended by theatre produced Phelim McDermott with whom I had a fascinating conversation a few months ago. Fairly early on in the book, Johnstone talks about his own discovery of the work of Joseph Wolpe … Continue reading Metathesiophobia
The world has changed. We used to talk about the online world and the real world. There is no longer such a distinction. Our realities are a synthesis of things in the physical world, things in the digital realm and stuff in our heads. The biggest part, as it's ever been, is the stuff in … Continue reading Mixed reality
I have a new rule of life. If I decide to complete a customer satisfaction survey I will bail out at any point there is a Net Promoter Score (NPS) question. NPS, if you aren't aware, is a magic number. By tracking NPS you can excel at customer service; at least that's how the story … Continue reading Recommending
Today I'm spending a bit of time reviewing the recording of my interview with Phelim McDermott, one of the founders of the improvisational theatre company Improbable. I was introduced to Phelim by Neil Mullarkey, one of my earlier interviewees. I like the chain reaction nature of discovering people to talk to. Early on in the … Continue reading 17. Book Reset: tangential
I spent some time this week talking about innovation with a client, a privately-held and owner-managed business operating in the UK. One of the challenges that was identified by the people with whom I was working was that there didn't appear to be clear channels through which good ideas could bubble up through the ranks … Continue reading Innovation networks
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