Back in my later days at BBC Worldwide in the early 2000s, I commissioned a piece of research to look at the habits that our staff had in their use of file storage and email. The work, looking back, was relatively unusual. I brought in a social scientist to do a piece of ethnographic research … Continue reading The ubiquitous inbox
Category: Themes
I'm currently reading Tim Harford's excellent new tome Fifty Things that made the Modern Economy. Based on his BBC Radio series, it charts ideas and objects that have created the world around us today. Some of them are obvious (the Light Bulb), some of them less so (the Billy Bookcase). In his description of the … Continue reading The middle of the journey
Picture the scene. A modern office. Open plan. A bank of eight desks, two rows of four, facing each other. Screens, laptops. Six of the eight desks are occupied. Two are empty but with coats hanging over the backs of chairs, the workplace equivalent of a towel on a sun lounger. Five of the six … Continue reading Finding the right space
Back in my days at the BBC (an increasingly distant memory - it’s nearly 13 years now since I left) I was involved in a project that created the first full-programme online streaming service. It was back in around 2001, a time before YouTube if you can imagine such a thing. The service was aimed … Continue reading The trouble with saving cost
Today would have been my grandfather Robert’s 104th birthday. It also marks four years since I leapt out into the venture that I describe as Stamp. Four years on, and what have I learned so far? Well, the first thing is that in that 48 months I’ve been able to cultivate a really diverse set … Continue reading Bertie Day 2017
What is it about corporate culture that wants to redefine anything personal as things inanimate? From Personnel to Human Resources to, now, "talent"... In a brief Twitter exchange with Simon Heath this morning it clicked for me why I have such a problem with the term. For the years that I have worked in media, … Continue reading They’re people, not talent
Yesterday marked the formal start of user research in the latest project, a business change programme to help the people in a government body to take advantage of new cloud-based collaborative technologies.There's a lot that has been done in the UK public sector over the past seven years to instil agile approaches into the way … Continue reading Change as an design challenge
Someone somewhere in Silicon Valley right now... Yeah, so like, what we wanted to do was to reinvent the brake. There's just too much friction invoked with brakes. Users don't want friction. They want frictionless. They crave frictionless. So we took the friction out of brakes. These are brakes re-invented. Stopping 2.0. Because, like, who … Continue reading The importance of friction
We'd like to do something really innovate. Can you show us how you've done that before? If I had a pound for every time that I'd heard that from clients, prospects and elsewhere over the last few years, then I'd be a richer man. Well, at least a couple of months of Amazon Prime subscription-richer. As … Continue reading The power of people
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