Some quick notes on a workshop session that we ran this week to help to get people familiar with Customer Journey Mapping in a short and interactive session. Overall objectives Get a group from across our organisation's support functions (HR, L&D, Health & Safety, Comms, Tech) and some key people from across the rest of … Continue reading Service Design Workshop
Category: Themes
This week I have learned: fresh yeast is much nicer than dried.we have deployed a change and it is good.the permissions around sharing documents between organisations in Office 365 are a horrible, horrible mess.the serendipity of sharing and working out loud is where it's at.the World Cup of The Most Eighties Number One Single of … Continue reading Weeknote 512: Forties
This week I have learned: the board have approved the plan for the next few years.an amazing bread recipe.that I'm a member of the CIO 100.that a group of independent people to act as a sounding board is a very good idea.that I love the #GlobalCanteen.that I've got a lot of tweets to schedule this … Continue reading Weeknote 511 – Seeking approval
2050 seems like a long way off. It will be the year I celebrate my 80th birthday if I'm lucky enough to make it that far. Thirty years is a generation and a bit. 2050 is still a year that invokes images of sleek spacesuits and sentient computers, even though 2001 was nearly two decades … Continue reading Multidiscipline
I've been struggling a bit recently with the names of things. Not in a getting old, way - well, no more than is usual. But more in the sense of what terms we use to describe things. Words, very specifically like "Digital Transformation". In fact, those two words. I hate them. Digital doesn't mean anything … Continue reading Plant-like
One of the most pervasive myths that stalks the boardrooms of organisations up and down the country is that investment in digital technology will save that organisation money. It stems from a number of factors, I think. The way in which we structure business cases in most organisations still shapes thinking about technology as a … Continue reading Getting a return
This week I have learned: that I have an idea for a project to keep me entertained in my 51st yearGDPR is the gift that keeps on givingsometimes it's just about talking stuff throughthe football season might now have actually started Next week: half term contemplation The week in photos:
This week I have learned: I think it is possible to have a "good" funeral. Or a "nice" one. Even though the underlying reasons are a bit crap. Take care, Aunty Jenny xxI don't think I could have possibly predicted quite how crap the eventual leaving of the EU looks like being. And I thought … Continue reading Weeknote 506: a fond farewell
On the long drive down the A303 to Somerset yesterday morning, I caught a show on Radio 4 that was exploring the concept of "over parenting". It was an interesting listen, and one thing in particular has been bouncing around my head since, a metaphor for describing two different styles of parenting: the carpenter or … Continue reading Carpentry vs Gardening
I've never been a big fan of the associations of the concept of "Shadow IT". It's been often portrayed as a bad thing, the result of a Corporate IT department that has lost control. Somehow that those pursuing alternatives to the mandated corporate systems are somehow furtively trying to undermine the power of authority. Ever … Continue reading Shadowless IT
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