As yet another briefing session with colleagues gets postponed due to client work commitments, it gets me to thinking about how client-centred organisations can make the time to improve and innovate. I saw a presentation recently about how Google innovate. At the centre of their philosophy is the 20% time - one fifth of all … Continue reading Making time to innovate
Category: General
An interesting way to understand the power relationships that exist within organisations is to look at the trump cards that are played - whose name is used to be able to try to ensure action on urgent tasks? "X says that this has to happen today!" In privately-held organisations, especially where the head of the … Continue reading Trump cards
Project achievements included: - Sydney office upgrade work completed - Google Docs deployment continued - budgeting for 2010 Capex Additionally: - analysis of the 2010 IT Survey - a short paper coming soon - met with our new Adobe account manager - was a guest author on the Google Enterprise Blog - tried an iPad … Continue reading Week note 10 – in which I reached double figures
We are starting to get into detailed discussions about data and content management strategy across the business, and the thing that is unbelievable is our capability to produce vast amounts of data. As Moore's law has exponentially increased processing power, the net result has been bigger and bigger file sizes, and more and more of … Continue reading Size matters
Yesterday, to the amusement and bemusement of many in my team (a small crowd formed), I spent about forty minutes in the presence of iPad In response to requests from one of my clients, I wanted to find out what would iPad be like as a presentation tool. The device is sleek, shiny, slightly bulbous … Continue reading iPad hands-on
I wrote a few days ago about the Client Experience model, a way of thinking about the elements of your organisation's client service over and above your core offer. In it, I gave the example of how EasyJet used the TV programme Airline to help manage down the expectations of air travel amongst their potential … Continue reading Lowering expectations
I stumbled across an article from last year by Rob Gray at Google in the early hours of this morning (that's early as in "woken up by the eight month old" as opposed to "up all night" these days...). In it, Rob talks about seven tips that Michael Porter identified for new CEOs. It struck … Continue reading The "my manager is a ****er" theory
Project achievements included: - Shanghai office services (mostly) deployed - and the Sydney office upgrade started - Google Docs released to the first pilot users - and the start of sessions with pilot groups on what they might be able to achieve with the new tools - potential advisers for the managed printing services project … Continue reading Week note 9 – in which the holiday season seemed to start
For the past ten years, I have always made an assumption that, no matter what investment an organisation has made in process-centric software, most of the day to day logic resides in Excel spreadsheets. Millions of pounds invested in ERP and CRM, and its the spreadsheets squirrelled around the place where the business really happens. … Continue reading The end of bespoke
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