Category: General

A bit of a project for the summer months. I've often noticed that we miss fascinating bits of architecture, strange historical artifacts, and other wonderful things in our day to day life because we rarely look up above the horizontal. So in the next couple of months I am going to try to take a … Continue reading #summerlookup

If you ask people in general about what companies they see as offering great client service, you will hear an interesting set of responses. Some modern firms get mentioned (like, say, Amazon) where the quality of service is easily measurable (for example, do they deliver when they say they will?) and transparent to the consumer … Continue reading The essence of client service

Project work this week included: - preparing for network provider client reference visits - continuing to present the Google Phase 2 project to Group Board members - seeing our cloud-hosted BES go live (eventually) - observing the Shangai office fit-out from afar Additionally: - presented at the Google CIO event - responded to more clients' … Continue reading Week note 7 – in which I experienced abysmal service

One amusing moment for many at yesterday's event was the assertion that the HR and IT roles in organisations are increasingly becoming one. This seems obvious to me, but only if one understands the transformational aspects of those disciplines, and not confuse them with the transactional. And one also acknowledges that the HR world has … Continue reading Transactions to transformations

I guess that I just don't understand economics as well as the former Selfridges shelf-stacker and data entry guru George Osborne. In my simple world, if something goes catastrophically wrong (say, like the world banking system), then I would be looking to try to make some changes to that system to stop it doing it … Continue reading The Budget

I'm going to be speaking at the Google CIO Summit being held in Millbank Tower tomorrow (see here for info from "my PR people" (how much of a novelty is that?)). The talk is only short, but then followed a bit later by a Q&A where I will be joining people from The Telegraph and … Continue reading Google CIO Summit

I was interviewed last week by a journalist from Computer Weekly for an article that he is writing about Cloud Computing, and security. One trend that I have noticed in recent months is that some of our bigger clients are blocking access to file sharing services like YouSendIt and DropBox. The driver behind this I … Continue reading Security in the Cloud

Project work this week included: - launching the 2010 Imagination IT survey (and surprising some by actually responding to their feedback) - signing off the hosted BES service - short-listing network service providers Additionally: - interviewed by Computer Weekly about cloud security - met with my old boss from the BBC who is over from … Continue reading Weeknote 6 – in which I worked a four-day week