This week I have learned:
- Venice really is bloody remarkable, isn’t it? My third visit and as spellbinding as ever.
- Sometimes, being involved in new business development work is like Whack-a-Mole. Something pops up, you go for it, it disappears, something else pops up and so on.
- When I’m about to enter a new business domain for work, I like to find a good book about the history of that domain, if possible. It really helps to understand the broader context.
- Rory Sutherland’s idea that good customer service is the art of reducing people’s anxiety could be applied more rigorously in the health service. So many interactions seem to take no account of the anxiety that they might induce.
- Another milestone in Random the Book: Beta Testing!
The week in media:
Read:
Listened:
A particularly good Discover Weekly on Spotify this week that led me to Enji
Watched
The last half of Nine Bodies in a Mexican Morgue.
Next week:
Meeting people
The week in photos:
mmitII 