Yesterday’s coffee companion is a Product Manager.
We talked about:
- finishing up roles and starting new ones
- the strange way that procurement works (or doesn’t)
- distance learning and its long traditions
- how being an early pioneer in a field can become a liability in the long term
- how inward Product Management can become
- the differences between Product Management and Customer Success management
- how the usability of products or services is 50% about the design of the service and 50% about the expectations and framing of the user
- how seven grown men couldn’t work out how to use a tap at the weekend because we were looking for a kettle
- the scaling of transactions and interactions, and how cultural significance is lost when you convert interactions into transactions to scale them exponentially
- why 90% of any software product’s functionality is left untouched by any one user, but the 10% is significantly different across a group of users to achieve organizational lock-in
#100Coffees is an ongoing experiment into being intentionally unintentional. I recently spoke about why I think this is important at the TBD Conference.
You can sign up for a coffee at https://calendly.com/matt-ballantine
The #100Coffees Logo is a NatalkaDesign
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