Yesterday marked the formal start of user research in the latest project, a business change programme to help the people in a government body to take advantage of new cloud-based collaborative technologies.There's a lot that has been done in the UK public sector over the past seven years to instil agile approaches into the way … Continue reading Change as an design challenge
Category: Technology
Someone somewhere in Silicon Valley right now... Yeah, so like, what we wanted to do was to reinvent the brake. There's just too much friction invoked with brakes. Users don't want friction. They want frictionless. They crave frictionless. So we took the friction out of brakes. These are brakes re-invented. Stopping 2.0. Because, like, who … Continue reading The importance of friction
A fascinating evening last night at the Hidden Edge Club's networking event at the rather lovely Soho Hotel. The theme - Competing with Digital Natives - and I was honoured to be part of the panel discussion exploring themes around digitization, and how traditional companies can react to competition from pure-play digital businesses (and particularly the big … Continue reading The myths of disruption
A week tomorrow brings the Minimum Viable Workplace workshop in London, a piece of collaboration that started with a conversation with Anne Marie Rattray in the Spring. We've got a dozen or more people from all sorts of organisations and background coming together to discuss and explore the ways in which organisations provide the platforms for … Continue reading Providing platforms for work
I've just re-read the book Remote: Office Not RequiredRemote: Office Not Required published a few years back by the founders of software company 37 Signals. A guide to good and bad experiences of remote working, it seemed timely given the project I'm just kicking off looking at how technology can enhance working practice in one of the … Continue reading Working remotely
A little over four years ago I wrote a post that explored what, at the time, appeared to be some reasonably good reasons why a business might want to produce a native mobile app over and above delivering their services through a web browser. The context of my writing that post were a bit different … Continue reading 7 Reasons to App Redux
This week I've wrapped up another engagement working for the Common Technology Services programme in the Government Digital Service. With two stints working in the pan-Government group now under my belt, I'm left wondering a few things about how technology is managed not only within the public sector, but in big organisations more generally. To … Continue reading Another golden triangle
The world has changed. We used to talk about the online world and the real world. There is no longer such a distinction. Our realities are a synthesis of things in the physical world, things in the digital realm and stuff in our heads. The biggest part, as it's ever been, is the stuff in … Continue reading Mixed reality
I spent some time this week talking about innovation with a client, a privately-held and owner-managed business operating in the UK. One of the challenges that was identified by the people with whom I was working was that there didn't appear to be clear channels through which good ideas could bubble up through the ranks … Continue reading Innovation networks
Data. The new oil. In that you wouldn't want to cover a puffin in the stuff. The current obsession with data is predicated on one major assumption: that the data that organisations have amassed has some sort of integrity. If it doesn't, then its value is dubious. I have started to make a distinction between … Continue reading Garbage In
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