There's one of my many potted theories that I've recounted to a few folks over the past couple of weeks that I thought worth retelling here. It's basically a way to keep your head up when confronted by the madness of corporate bureaucracy... There is a whole body of knowledge in the world of Sociology known … Continue reading Everything has a reason
Category: Management
According to reports in The Daily Telegraph today over 3/4 of British businesses are running Windows XP, the operating system that Microsoft moves to "end of life" status next week. The headline is obviously misleading. 77% of UK businesses using XP isn't anything like 77% of British business PCs using the old OS which estimates within … Continue reading Any worse at end of life?
https://www.youtube.com/watch?v=LJzTKyp6LYE Here's a retelling of the presentation that I gave at last week's CIO network event. You can find further materials at http://stamplondon.co.uk/winmarkevent
I spent much of Sunday evening in A&E. Nothing serious - just the average sort of flesh wound you come to get used to when living with toddler siblings who've just worked out the basics of projectiles. The children's department was unusually busy, and so I had quite a few hours to look at the sign … Continue reading Change pain
I've just started reading a book about the Psychology of Pricing (The Psychology of Price: How to use price to increase demand, profit and customer satisfaction - a review to follow when I'm finished). It's opening gambits are quite pertinant to a conversation I had yesterday about how IT now finds itself in an open market. … Continue reading The psychology of pricing IT
As is so often the case it started with me being a smart-arse... This morning I presented to a select group of CIOs on the topic of consumerized innovation in the enterprise. How, in short words, do IT departments become the go-to people when others in their organisation want to try something new that either relies … Continue reading Consumer meets enterprise; enterprise wins
Brad Stone's The Everything Store: Jeff Bezos and the Age of Amazon is a fascinating, kind of authorised, insight into the man behind today's biggest online retail brand. Reading it has taught me a few things: ***** from a one-time Amazon interviewee I never, ever want to work for Amazon (and from my fleeting experience with their … Continue reading Book review: The Everything Store
The world of customer engagement is a funny, almost bi-polar place. On the one hand it should be totally people-centric, as it's the place where companies converse with their customers. Except it's in many cases completely industrial - a world of de-skilled white collar work where the production line, six-sigma approaches of manufacturing have been deployed … Continue reading Customer engagement bypass
My second language experiences were somewhat trying, to say the least. At age 11, at the start of secondary school, I started to learn French. Instruction was incredibly grammar-based and either I wasn't pay attention, or I had gone through primary education at a time when English grammar wasn't being taught. I had not the … Continue reading Languages and empathy
On Tuesday this week I was able to take part in a really engaging and insightful event organised by The Directors' Club. The DC is a group of people involved in customer-centric businesses and the Service Innovation Lab focused on how technology is changing the way customers are engaging with organisations. First off, the format … Continue reading Customer engagement
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